Rain McIlvoy
Denver,CO
Summary
Versatile IT professional boasting over 10 years experience in troubleshooting software and hardware issues, as well as providing customer service in technical environments. Strong skills include problem-solving, communication, and diagnostic abilities. Demonstrated impact by increasing efficiency and user satisfaction in previous roles through quick resolution of IT problems.
Overview
12
12
years of professional experience
Work History
Accounting Clerk
Stonebridge LLC
Denver, USA
02.2024 - Current
- Received two promotions and earned employee of the month for exemplary work
- Streamlined accounting process by identifying and correcting errors in accounting software
- Processed invoices and maintained accurate accounts payable records
- Recorded daily transactions in accounting software for efficient tracking
Application Support Analyst
Pulte Mortgage LLC
Denver, USA
04.2022 - 01.2024
- Troubleshot in-house mortgage software and Windows issues with end-users
- Worked with agile development teams to assist with development based on end user feedback
- Worked with information security to help address potential threats or risk
- Developed technical knowledge base through leadership in content revision and maintenance
Network Help Desk
Wachter, Inc
Lowell, USA
05.2019 - 10.2019
- Configured network switches for retrofit of Walmart stores nationwide using Linux
- Configured network devices to enhance security systems and VOIP functionality for diverse clients
- Provided support for field technicians installing network devices
PC Lifecycle Technician
Tyson Foods
Springdale, USA
10.2018 - 05.2019
- Setup new computers including data transfer, software installation, and peripherals
- Acted as help desk after new machines installed, using Remedy ticketing system
- Customer service focused through text based platforms, over the phone, as well as face to face interaction
Remote Computer Technician
Best Buy
Richfield, USA
04.2014 - 09.2017
- Delivered remote troubleshooting and support for a variety of OS platforms in a fast paced environment
- Performed virus removals, OS troubleshooting, and a variety of software troubleshooting
- Documented repair processes and helped streamline procedures for future technical support actions
Education
Arkansas State University
Jonesboro, ARHigh School -
Jonesboro High School
Jonesboro, ARSkills
- Technical troubleshooting for operating Systems, hardware, and software
- Mac OS
- Microsoft Windows
- iOs
- Android
- Microsoft Office
- Documentation and training development
- Network troubleshooting and management
- Remote, on site, and field troubleshooting
Personal Information
Authorized To Work: US
Timeline
Accounting Clerk
Stonebridge LLC
02.2024 - Current
Application Support Analyst
Pulte Mortgage LLC
04.2022 - 01.2024
Network Help Desk
Wachter, Inc
05.2019 - 10.2019
PC Lifecycle Technician
Tyson Foods
10.2018 - 05.2019
Remote Computer Technician
Best Buy
04.2014 - 09.2017
Arkansas State University
High School -
Jonesboro High School