Rain Morris
Yoncalla
Summary
Accomplished in enhancing operational efficiency and patient satisfaction at Aviva Health, I excel in project coordination and customer service. Leveraging skills in data entry and discretion, I've significantly contributed to strategic planning and process improvements, ensuring compliance and excellence in patient care. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports.
Overview
8
8
years of professional experience
Work History
Residency Scheduling Panel Coordinator
Aviva Health
- Gathered and organized materials to support operations.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives.
- Monitored performance metrics consistently to contribute to continuous improvement initiatives.
Patient Care Coordinator
Aviva Health
07.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
Patient Access Representative
Aviva Health
09.2021 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Patient Access Representative
Conifer Health Solutions
07.2020 - 09.2021
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Environmental Services Housekeeper
Mercy Medical Center
05.2019 - 07.2020
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
Environmental Services Housekeeper
Express Employment
10.2018 - 05.2019
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
Elderly Caregiver
Timber Town Living/ Chantele's Loving Touch
04.2018 - 10.2018
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Crew Member
McDonald's
04.2016 - 04.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
High School Diploma -
Sutherlin High School
Sutherlin, OR06.2018
Skills
- Data Entry
- Customer Service
- Work Planning and Prioritization
- Project Coordination
- Discretion and Confidentiality
- Document Management
Timeline
Patient Care Coordinator
Aviva Health
07.2023 - Current
Patient Access Representative
Aviva Health
09.2021 - Current
Patient Access Representative
Conifer Health Solutions
07.2020 - 09.2021
Environmental Services Housekeeper
Mercy Medical Center
05.2019 - 07.2020
Environmental Services Housekeeper
Express Employment
10.2018 - 05.2019
Elderly Caregiver
Timber Town Living/ Chantele's Loving Touch
04.2018 - 10.2018
Crew Member
McDonald's
04.2016 - 04.2018
Residency Scheduling Panel Coordinator
Aviva Health
High School Diploma -
Sutherlin High School
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