Summary
Overview
Work History
Education
Skills
Awards
Hobbies and Interests
Timeline
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Rain Taylor

Irvine,CA

Summary

Enthusiastic and motivated Administrative Assistant with expertise in anticipating professional needs and proactively identifying strategies to improve work flow and efficiency. Passionately ensuring satisfaction of clients and colleagues with a customer service driven and team-focused mindset.

Overview

5
5
years of professional experience

Work History

Office Administration Assistant

Ambiance Home Collections
08.2022 - Current
  • Preparing and editing documents to produce precise, accurate and professional communication.
  • Drafting correspondence and other documents for CEO and department heads in company's voice.
  • Coordinating and scheduling meetings to optimize scheduling of senior staff.
  • Preparing and sending invoices to customers, processing payments, and documenting account updates.
  • Following up on overdue payments and payment plans from clients to establish good cash flow.
  • Creating purchase orders and tracking invoices to avoid missed or delayed shipments.
  • Building and maintaining excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Creating and maintaining databases to track and record customer data.
  • Processing customer orders accurately and within agreed timeframes to meet our high service standards.
  • Interacting with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Reporting damaged items to manufacturers, and ensuring manufacturer follow-through and resolution.
  • Continually searching for and developing methods for improving daily operations, communications with clients, record keeping and data entry for increased efficiency.

Receptionist and Game Master

DAB Dance Studio and DAB Escape Rooms
06.2021 - 11.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted with onboarding new clients and securing paperwork completion for both dance students and escape room players.
  • Explained company policies, game rules and safety requirements for escape games.
  • Watched guests closely to maintain current understanding of gameplay.
  • Communicated clearly and on-time to share clues and direct game actions.
  • Actively listened to all customers, handled concerns quickly and escalated major issues to supervisor.

Ticket Office Attendant

Bren Events Ticketing Office
04.2019 - 08.2020
  • Assisted customers in choosing seats, guiding and recommending options via seating map.
  • Used POS system to enter orders, process payments and issue receipts.
  • Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
  • Created and maintained reports of sold tickets and payments received.

Education

B.A. Psychology and Social Behavior -

University of California, Irvine
Irvine, CA
06.2022

Skills

  • Calendar Management
  • Invoice Processing
  • Database Management
  • Contract Preparation
  • Data Entry
  • Customer Service
  • Bookkeeping
  • Proofreading
  • Time Management
  • Issue Resolution
  • Relationship Building
  • Excel Spreadsheets
  • Resourceful
  • Payment Processing
  • Complex Problem-Solving
  • Vendor Relationship Management
  • Meticulous Attention to Detail
  • Proficient with Word
  • Canva

Awards

UCI Deans Honor List 9 Quarters Of Exceptional Academic Performance

Hobbies and Interests

  • Writing
  • DIY projects
  • Music
  • Psychology
  • Graphic design

Timeline

Office Administration Assistant

Ambiance Home Collections
08.2022 - Current

Receptionist and Game Master

DAB Dance Studio and DAB Escape Rooms
06.2021 - 11.2021

Ticket Office Attendant

Bren Events Ticketing Office
04.2019 - 08.2020

B.A. Psychology and Social Behavior -

University of California, Irvine

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Rain Taylor