Raina Boling
SMYRNA,Tennessee
Summary
Adept at managing high-stress situations and ensuring customer satisfaction. Demonstrated ability to streamline processes for efficiency, achieving improved client satisfaction without compromising service quality. Proven track record in money handling and enhancing customer and client relations through effective communication and problem-solving. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
To-Go Specialist, Host, Server, Catering Lead
Jim N Nicks Bar-B-Q
10.2023 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go and catering orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Streamlined catering setup process for improved event organization and client satisfaction.
- Managed catering services, ensuring timely delivery and setup of meals for attendees.
Receptionist, Sales
Crosslin Building Supply
05.2022 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Cashier Team Lead
Chick Fil a
09.2021 - 05.2022
- Performed store opening, closing, and shift-change actions .
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
Host, To-go Specialist
Toots
12.2019 - 06.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
University of Tennessee Chattanooga
Chattanooga, TN 08.2021 - 04.2022
South College
Nashville, TN 08.2022 - 12.2022
Esthetitian Lisence - Esthetics
Paul Mitchell
Murfreesboro, TN06.2025
Skills
Strong multitasking
Phone Etiquette
Initiative-taking
Quick Learner
Time Management
Data Entry
Money Handling
Organization skills
Customer and client relations
Certification
- Licensed Phlebotomist
- CPR Certified
Timeline
To-Go Specialist, Host, Server, Catering Lead
Jim N Nicks Bar-B-Q
10.2023 - Current
South College
08.2022 - 12.2022
Receptionist, Sales
Crosslin Building Supply
05.2022 - 10.2023
Cashier Team Lead
Chick Fil a
09.2021 - 05.2022
University of Tennessee Chattanooga
08.2021 - 04.2022
Host, To-go Specialist
Toots
12.2019 - 06.2020
Esthetitian Lisence - Esthetics
Paul Mitchell
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