Raina Burks
Oxford,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Assistant Property Manager
Heritage Properties
08.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Assistant Manager and Personal Assistant
My Favorite Shoes
03.2022 - 08.2022
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Leasing Consultant
The Domain At Oxford
07.2020 - 07.2021
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
Education
B.A. - Legal Studies
University of Mississippi
Oxford, MS05.2022
Associate of Arts - General Studies
Itawamba Community College
Fulton, MS05.2020
Skills
- Telephone Etiquette
- Staff Management
- Property Tours
- Renewals Management
- Tenant Issue Resolution
- Leasing and Sales
- Microsoft Office
- Administrative Support
- Legal Notice Preparation
- Tenant Relations
- Marketing and Advertising
- Social Perception
Timeline
Assistant Property Manager
Heritage Properties
08.2022 - Current
Assistant Manager and Personal Assistant
My Favorite Shoes
03.2022 - 08.2022
Leasing Consultant
The Domain At Oxford
07.2020 - 07.2021
B.A. - Legal Studies
University of Mississippi
Associate of Arts - General Studies
Itawamba Community College
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