Raina Daniels
Fairburn,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
6
6
years of professional experience
Work History
Phlebotomist
CSL Plasma
01.2021 - 03.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Customer Representative/Medical Data Entry Clerk
Alorica
06.2017 - 04.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
- Completed data entry tasks with accuracy and efficiency.
- Updated account information to maintain customer records.
Education
Certificate of training - Phlebotomy
ETI Technical College Of Niles
2019
High School Diploma - Cosmetology License
Trumbull Career And Techinical Center
2013
Skills
- Communication and interpersonal skills
- Quality Assurance
- Data Entry
- Technical and Computer skills
- Accuracy and Attention to Detail
- Independent worker
- Multitasking
- Strong Problem Solver
- Maintains confidentiality
- Medical Terminology
Profile
Raina Daniels, 29, +2346006104, rainad1031@gamil.com, 116 Spring Court, Fairburn, GA
Timeline
Phlebotomist
CSL Plasma
01.2021 - 03.2023
Customer Representative/Medical Data Entry Clerk
Alorica
06.2017 - 04.2019
Certificate of training - Phlebotomy
ETI Technical College Of Niles
High School Diploma - Cosmetology License
Trumbull Career And Techinical Center