Raina Heinley
East Syracuse
Summary
Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting ant care or concerns for the client. Committed to creating positive rapport with client and client family to provide quality care for the client.
Compassionate Personal Care Assistant with experience in assisting individuals with daily living activities, health care tasks, and providing emotional support. Strengths include effective communication, problem-solving abilities, and a strong sense of empathy. Significant impact made in previous roles by enhancing patient comfort, dignity, and quality of life through dedicated service and personalized care.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work History
Personal Care Assistant
Medicade, Freedom care central new york
Syracuse
08.2024 - 05.2025
- Assisted clients with daily living activities and personal hygiene needs.
- Collaborated with healthcare professionals to create personalized care plans.
- Monitored client health and reported changes to medical staff promptly.
Contractor
Facility maintenance group
Central Square
01.2023 - 08.2024
- Maintained facility equipment through regular inspections and preventive maintenance.
- Assisted in troubleshooting and repairing HVAC, plumbing, and electrical systems.
- Coordinated with vendors for timely procurement of maintenance supplies and materials.
- Resolved any problems encountered during the course of construction work.
- Identified needs of customers promptly and efficiently.
Teaching Assistant
North Syracuse Central School District
Syracuse
09.2002 - 11.2019
- Assisted teachers in developing lesson plans and instructional materials.
- Supported classroom management by facilitating student engagement and participation.
- Implemented educational activities aligned with curriculum standards and learning objectives.
- Supervised students during lunch, recess, and other non-classroom activities.
- Provided individualized support to students with diverse learning needs and challenges.
- Adapted teaching methods and instructional materials to meet the varying needs of individual students.
- Implemented my students individual education plan (IEP) followed any testing mods and or sites also implemented any students 504 plan, behave your plans and any therapies a student needed.
Appointments clerk
Old Dominion Freightline
East Syracuse
01.2002 - 08.2002
- Scheduled appointments for freight pickups and deliveries efficiently.
- Managed customer inquiries via phone and email promptly.
- Maintained accurate appointment records in the scheduling system.
- Assisted in resolving scheduling conflicts with effective communication.
Education
New York State License For Cosmetology - Cosmetology
Contemporary School of Beauty
Syracuse , NY 09.1993 - 09.1995
Skills
- Personal care assistance
- Care plan development
- Health monitoring
- Client assessment
- Inventory of tools and equipment
- Independent
- compassionate
- Pay attention to detail
Timeline
Personal Care Assistant
Medicade, Freedom care central new york
08.2024 - 05.2025
Contractor
Facility maintenance group
01.2023 - 08.2024
Teaching Assistant
North Syracuse Central School District
09.2002 - 11.2019
Appointments clerk
Old Dominion Freightline
01.2002 - 08.2002
New York State License For Cosmetology - Cosmetology
Contemporary School of Beauty
09.1993 - 09.1995