Raina Hernandez
WALNUT CREEK,California
Summary
Highly motivated employee with 5 years of customer'service experience in fast-paced retail and food enviornments. Provides friendly and ecient customer'service, demonstrating sincerity and respect during all interactions. Exhibits teamwork to provide pleasant working and shopping environment. Demonstrates excellent communication and relationship-building skills.
Overview
5
5
years of professional experience
Work History
Mail Carrier
United States Postal Service, USPS
Walnut Creek, CA
09.2024 - 12.2024
- Provided friendly customer service at all times while delivering mail.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Conducted regular check-ins with supervisors throughout the day.
- Verified theaccuracy of addresses before delivering packages.
- Assisted other carriers with their routes as needed during peak periods.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
FULFILLMENT ASSOCIATE
Target
Walnut Creek, CA
12.2023 - 04.2024
- Verified orders for accuracy and completeness, ensuring all necessary components were included
- Picked and packed orders accurately and efficiently in a fast-paced environment
- Utilized warehouse management system to track inventory and maintain records of shipments
- Assisted customers with pick-up orders at designated loading docks or drive-through areas
- Responded promptly to customer inquiries via phone or email in a professional manner
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives
GROCERY TEAM MEMBER
Raleys
Martinez, CA
02.2022 - 12.2023
- Organized storage areas for efficient stocking of merchandise
FAST FOOD TEAM MEMBER
Jack in the Box
Riverbank, CA
02.2021 - 02.2022
- Prepared sandwiches, salads, and other food items according to customer's specifications
- Ensured all orders were filled correctly and efficiently prior to delivery or pick-up
- Followed company policies regarding sanitation standards to ensure health code regulations were met
- Operated cash register to process customer payments accurately and efficiently
- Received deliveries from vendors including checking off invoices against actual merchandise received
- Trained new employees on job duties and safe operation of kitchen equipment
- Greeted customers and took their orders in a friendly and efficient manner
- Ensured that all food products were prepared fresh daily and stored properly
DELICATESSEN CLERK
Subway
Riverbank, CA
11.2019 - 01.2021
- Greeted customers, provided assistance and answered questions
- Stocked shelves with items such as cold cuts, cheeses, salads and other deli products
- Maintained a clean work area by wiping down counters, sweeping floors and restocking supplies
- Operated cash registers to process customer orders accurately and efficiently
- Informed customers of deli specials to increase profits
- Unloaded trucks and stock freight for 3rd shift employees
Education
BACHELORS - VETERINARY TECHNOLOGY
Carrington College
HIGH SCHOOL DIPLOMA -
Oakdale High School
Skills
- Honest and reliable
- Sociable
- Efficient time management
- Strong organizational skills
- Adapts easily to new situations
- Customer complaint resolution
- Interpersonal communication
Languages
Spanish, Intermediate
Personal Information
Nationality: American
Timeline
Mail Carrier
United States Postal Service, USPS
09.2024 - 12.2024
FULFILLMENT ASSOCIATE
Target
12.2023 - 04.2024
GROCERY TEAM MEMBER
Raleys
02.2022 - 12.2023
FAST FOOD TEAM MEMBER
Jack in the Box
02.2021 - 02.2022
DELICATESSEN CLERK
Subway
11.2019 - 01.2021
BACHELORS - VETERINARY TECHNOLOGY
Carrington College
HIGH SCHOOL DIPLOMA -
Oakdale High School
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