Summary
Overview
Work History
Education
Skills
Theater
Film
Television
Agency
Personal Information
Training
Timeline
Generic

Raina Houston

Decatur,GA

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

3
3
years of professional experience

Work History

Delivery Driver

Amazon Flex
Atlanta, GA
01.2024 - Current
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Delivered rush merchandise on tight schedules to meet customer targets, while adhering to speed limits and other traffic regulations.

Delivery Driver

Instacart
Atlanta, GA
01.2021 - Current
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Ensured timely delivery of goods while adhering to speed limits and traffic regulations.

Site Supervisor/Server Shift Leader

Cloudkitchens
Atlanta, GA
07.2021 - 10.2022
  • Managed and supervised a team of 20+ site staff members to ensure safety, quality control and efficient operations.
  • Assisted in resolving conflicts between customers, subcontractors, vendors and clients as required by Project Manager.
  • Ensured site security by managing access and monitoring visitor activity.
  • Coordinated and distributed employee work schedules in alignment with labor regulations.
  • Maintained accurate records such as daily reports, timesheets and other related documentation as required by management.
  • Collaborated with various stakeholders including contractors, owners, architects, and engineers in job-site meetings.
  • Assisted with the recruitment process by conducting interviews and making hiring decisions.

Education

Bachelor of Arts - Acting

Webster University
St Louis, MO
05-2016

Skills

  • Store maintenance
  • Building rapport
  • Critical Thinking
  • Professional telephone demeanor
  • Customer Relations
  • Follow-up skills
  • Spreadsheets
  • In-store support
  • High-energy attitude
  • Conflict Resolution
  • Customer Relationship Management (CRM)
  • De-Escalation Techniques

Theater

  • August: Osage County, Jean Fordham, Southern Rep Theatre
  • Junie B. Jones The Musical, Mom, Hope Summer Repertory Theatre
  • A Midsummer Night's Dream, Mustardseed, Shakespeare Festival St. Louis
  • Antony & Cleopatra, Octavia/ Iras, Shakespeare Festival St. Louis
  • SafeHouse, Clarissa, The Repertory Theatre of St. Louis
  • Where It All Goes Down, Idil, Queenie Productions

Film

  • A Frantic Love 3, Akilah, Framing the Shot Productions
  • Know That I Know, Dre'ah Jackson, Blue Bistro Productions
  • The Important Part(s) of Me, Ms. DeVaux, Blue Bistro Productions
  • Life Without Hope, Nina Brown, Leo Sullivan Productions

Television

  • Women of the Movement, Rita, 1, 6
  • Nashville, Female Fan, 6, 12
  • Fatal Attraction, Neighbor/ Friend 1, 9, 9

Agency

Smith & Young Talent

Personal Information

  • Eye Color: Brown
  • Hair Color: Brown
  • Height: 5'1
  • Weight: 140

Training

  • Premier Actors Network, On-Camera, Improv, Dwayne Boyd
  • Conservatory of Theatre Arts at Webster University, B.F.A. Acting, Acting, Voice, Movement, Shakespeare, Improv, Kat Singleton, Gary Glasgow, Bruce Longworth, Tim Ocel, Sigrid Sutter, Bruce Longworth, Jef Awada, Natalie Turner Jones, Bruce Longworth, Andy Sloey
  • New Orleans Center for the Creative Arts (NOCCA), Acting, Voice, Movement, Silas Cooper, Janet Shea, Jason Kirkpatrick

Timeline

Delivery Driver

Amazon Flex
01.2024 - Current

Site Supervisor/Server Shift Leader

Cloudkitchens
07.2021 - 10.2022

Delivery Driver

Instacart
01.2021 - Current

Bachelor of Arts - Acting

Webster University

Similar Profiles

CREATE PROFILE
Raina Houston