Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raina LeBrun

Ocala

Summary

Customer Service Specialist with 8 years of experience driving customer satisfaction and improving service operations across retail and service industries. Skilled in conflict resolution, credit and billing inquiries, and collections, with a proven ability to deliver clear, professional communication. Detail-oriented and dedicated to enhancing customer experiences while optimizing efficiency in service delivery.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Freight Handlers Inc.
07.2025 - Current

Trained new employees and delegated daily tasks and responsibilities.

Oversight of 20+ person team in warehouse environment.

Supervised ongoing daily production phases.

Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.

Retail Sales Associate/Customer Service

Shades on the Square Eyewear
02.2025 - 07.2025

Greeted customers and helped with product questions, selections, and purchases.

Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.

Bartender/Server

Buffalo Wild Wings
08.2024 - 11.2024

Served high customer volumes during special events, nights, and weekends.

Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Contributed to a positive work environment through effective teamwork and communication with colleagues.

Sales manager

Spencer gifts
09.2019 - 08.2021

Handled customer relations issues, enabling quick resolution, and client satisfaction.

Increased sales revenue by developing and implementing effective sales strategies.

Led a successful sales team by providing motivational coaching and performance-based incentives.

Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

This position rounded me as an employee, manager, customer service aid.

Overnight Stocker/Sales Associate

Walmart
02.2019 - 07.2021

Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.

Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.

Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.

Customer Service Representative

NCI Information Systems, Inc.
05.2019 - 07.2019

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Seasonal manager

Yankee Candle Company
11.2018 - 01.2019

Maximized performance by monitoring daily activities and mentoring team members.

Improved marketing to attract new customers and promote business.

Oversaw inventory management, optimizing stock levels, and reducing waste.

Managed and motivated employees to be productive and engaged in work.

Cross trained

Friendly's
09.2017 - 11.2018

Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.

Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.

Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.

Cultivated warm relationships with regular customers.

Aide

Susquehanna day hab
02.2017 - 07.2017

Offered caring companionship and emotional support.

Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.

Assisted clients with daily living needs to maintain self-esteem and general wellness.

Maintained accurate records of patient progress through detailed documentation of care provided during each shift.

Education

High school or equivalent -

High school or equivalent -

Binghamton Adult Education

Skills

  • Sales management
  • Cash handling
  • Bartending
  • Retail Management
  • Merchandising
  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Inventory control and record keeping
  • Conflict resolution techniques
  • Production management

Certification

CPR Certification

Timeline

Shift Supervisor

Freight Handlers Inc.
07.2025 - Current

Retail Sales Associate/Customer Service

Shades on the Square Eyewear
02.2025 - 07.2025

Bartender/Server

Buffalo Wild Wings
08.2024 - 11.2024

Sales manager

Spencer gifts
09.2019 - 08.2021

Customer Service Representative

NCI Information Systems, Inc.
05.2019 - 07.2019

Overnight Stocker/Sales Associate

Walmart
02.2019 - 07.2021

Seasonal manager

Yankee Candle Company
11.2018 - 01.2019

Cross trained

Friendly's
09.2017 - 11.2018

Aide

Susquehanna day hab
02.2017 - 07.2017

High school or equivalent -

High school or equivalent -

Binghamton Adult Education