Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Raina Mckenzie

Rocklin

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

District Manager

ADP
08.2023 - Current
  • Supported senior managers with day-to-day operational requirements
  • Maintained operational performance with skillful execution of opening and closing procedures
  • Collaborated with upper management to develop and implement business improvements
  • Hit quota given for small business services within ADP
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Collect, manage, and ensure all orders are completed in a timely manner
  • Collaborate with fellow associates on sales tactics and practices
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Bartender

Out of Bounds
08.2022 - 06.2023
  • Engaged guests with warm conversation, building bar loyalty and encouraging repeat business
  • Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions
  • Tapped beer kegs and served draft beer, bottled alcoholic beverages, mixed alcoholic beverages, and frozen beverages
  • Engaged guests with friendly conversation to build bar loyalty and encourage repeat business
  • Upsell food and beverage to customers
  • Excellence in customer service and standards for food/drink quality

New Homes Sales Specialist

Tri Pointe Homes
10.2021 - 08.2022
  • Managed customer concerns and fostered continuous satisfaction throughout buying, construction, and closing processes
  • Monitored loan approval and construction processes for all customers and offered assistance when required
  • Guided clients through options and upgrades while physically demonstrating throughout models and homesites
  • Managed database of client information including contact details, preferences, purchase history, and future needs
  • Oversaw all of the greater Sacramento region new home developments for the company
  • Oversaw all New Home Consultants in the field and provide new appointments with potential buyers

Human Resources Assistant

Sutter Health-Rightsource Division
03.2019 - 05.2020
  • Processed personnel paperwork, including leave-request forms, new hire packets, and benefits information
  • Supported employee onboarding by coordinating new-hire orientation sessions and training new hires on facility procedures
  • Assisted with payroll functions, including verifying hours worked and processing appropriate deductions and PTO accrual
  • Provided clerical and administrative support to manager and executives

Bartender Supervisor

Granite Bay Alehouse
02.2013 - 08.2018
  • Engaged guests with warm conversation, building bar loyalty and encouraging repeat business
  • Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions
  • Tapped beer kegs and served draft beer, bottled alcoholic beverages, mixed alcoholic beverages, and frozen beverages
  • Created specialty cocktails following complex recipes
  • Managed employees within restaurant and bar
  • Dealt with any customer service issues, cash handling, and back end management for shifts

Education

Master of Public Health - Public Health

University of San Francisco
01.2018

Bachelor of Arts (B.A.) - Psychology

University of San Francisco
06.2016

Skills

  • Operations Management
  • Problem Solving
  • Time Management
  • Interpersonal Skills
  • Quota Target
  • Retention
  • Business Management
  • Sales Master
  • Multi-unit management
  • Tactical business planning
  • Consulting

Accomplishments

  • Top rated surveys within Sutter Health regarding customer service and handling employees needs.
  • Top ADM of the month at ADP.
  • Rookie of the month at ADP.
  • 176% of plan YTD at ADP.
  • One of the highest customer service satisfaction ratings via salesforce with Sutter Health for divisions.

Timeline

District Manager

ADP
08.2023 - Current

Bartender

Out of Bounds
08.2022 - 06.2023

New Homes Sales Specialist

Tri Pointe Homes
10.2021 - 08.2022

Human Resources Assistant

Sutter Health-Rightsource Division
03.2019 - 05.2020

Bartender Supervisor

Granite Bay Alehouse
02.2013 - 08.2018

Bachelor of Arts (B.A.) - Psychology

University of San Francisco

Master of Public Health - Public Health

University of San Francisco

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