Summary
Overview
Work History
Education
Skills
Timeline
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Raina Mefford

Anchorage

Summary

Dedicated dental office assistant/manager with experience in managing front office operations, scheduling appointments, and ensuring compliance with healthcare regulations. Skilled in effective communication, multitasking, and problem-solving. Eager to leverage strong administrative abilities and customer service skills to support and enhance a dynamic healthcare team. Conscientious and organized with strong skills in managing front office operations, ensuring smooth and efficient workflow. Skilled at handling administrative tasks, answering phones, scheduling appointments, and providing excellent, friendly customer service while maintaining high level of accuracy and attention to detail. Efficient in Dentrix, and Eaglesoft.

Goal oriented, and a dedicated team player.

Overview

9
9
years of professional experience

Work History

Dental Front Office Assistant Manager

Dr. Carey Lasley DDS
04.2004 - 10.2008
  • Performed general administrative duties such as filing documents or preparing reports as requested by management team members.
  • Answered incoming calls from potential patients inquiring about rates or availability of rooms.
  • Processed cash and credit card payments accurately according to company policies.
  • Assisted with check-in and check-out processes as needed, ensuring all paperwork was completed correctly.
  • Managed daily operations at the front desk, including answering phones, taking messages, and providing directions.
  • Provided excellent customer service to patients in a professional manner.
  • Reviewed paperwork collected from patients to file and scan charts into company system.
  • Greeted and welcomed guests in a warm and friendly manner.
  • Ensured compliance with HIPAA regulations regarding patient privacy rights.
  • Developed strong working relationships with colleagues and customers through effective communication.
  • Provided excellent customer service to patients and visitors in a professional manner.
  • Processed invoices, receipts and other office documents.

Sterilization Technician/Dental Assistant

Dr. David J Parks
02.2000 - 03.2008
  • Assisted dentists in providing quality dental care to patients, including taking and developing x-rays, charting teeth, preparing materials, and cleaning instruments.
  • Performed chairside duties such as suctioning, handing instruments, mixing materials, and applying topical anesthetics.
  • Sterilized and disinfected instruments and treatment rooms.
  • Set up dental instruments and supplies in alignment with dentist preferences.
  • Prepared treatment rooms with appropriate instruments before each appointment.
  • Demonstrated excellent customer service skills by greeting patients warmly and responding quickly to their needs.
  • Developed positive relationships with patients and colleagues.

Dental Front Office Assistant/Manager

Dr. Scott T. Rowley, DMD
02.2004 - 03.2005
  • Performed general administrative duties such as filing documents or preparing reports as requested by management team members.
  • Answered incoming calls from potential patients inquiring about rates or availability of rooms.
  • Processed cash and credit card payments accurately according to company policies.
  • Assisted with check-in and check-out processes as needed, ensuring all paperwork was completed correctly.
  • Managed daily operations at the front desk, including answering phones, taking messages, and providing directions.
  • Developed strong working relationships with colleagues and customers through effective communication.
  • Provided excellent customer service to guests and visitors in a professional manner.
  • Processed invoices, receipts and other office documents.
  • Reviewed paperwork collected from patients to file and scan charts into company system.
  • Answered and directed incoming calls in a professional and timely manner.
  • Greeted and welcomed guests in a warm and friendly manner.
  • Ensured compliance with HIPAA regulations regarding patient privacy rights.
  • Updated account information in company databases.
  • Ensured that the lobby area was clean and organized at all times.

Education

Certification - Dental Assisting

Bates Technical College

Skills

  • Cash handling
  • Time management
  • Administrative skills
  • Reception duties
  • File organization
  • Listening skills
  • Scheduling and calendar management
  • Billing and invoicing
  • Billing and coding
  • Scheduling appointments
  • Data entry
  • Insurance verification
  • Patient charting
  • Problem-solving skills
  • Effective planning
  • Schedule management
  • File management
  • Meeting planning
  • Appointment setting
  • Calendar management
  • Check-in management
  • Teamwork and collaboration
  • Effective communication
  • Active listening
  • Self motivation
  • Problem-solving
  • Professional and mature
  • Documentation and recordkeeping
  • Multitasking Abilities
  • Excellent communication
  • Reliability
  • Team building
  • Time management abilities
  • Business administration
  • Multitasking
  • Report writing
  • Problem-solving abilities
  • Professionalism
  • Decision-making
  • Proofreading
  • Interpersonal skills
  • Team collaboration
  • Multi-line phone proficiency
  • Strong problem solver
  • Goal setting
  • Customer service
  • Teamwork
  • Attention to detail
  • Billing processing
  • File maintenance
  • Professional demeanor
  • Filing and data archiving
  • Continuous improvement
  • Organizational skills
  • Administrative background
  • Interpersonal communication

Timeline

Dental Front Office Assistant Manager

Dr. Carey Lasley DDS
04.2004 - 10.2008

Dental Front Office Assistant/Manager

Dr. Scott T. Rowley, DMD
02.2004 - 03.2005

Sterilization Technician/Dental Assistant

Dr. David J Parks
02.2000 - 03.2008

Certification - Dental Assisting

Bates Technical College

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Raina Mefford