Summary
Overview
Work History
Education
Skills
Timeline
Generic

RAINA MULE

NY

Summary

. Polished professional medical record supervisor who manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Medical Records Supervisor

Central Orthopedic Group
10.2022 - Current
  • Streamlined medical records management by implementing efficient filing systems and digital archiving.
  • Improved patient care by ensuring timely access to accurate and complete medical records for healthcare professionals.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA regulations and institutional policies.
  • Enhanced communication between departments by establishing clear channels for sharing relevant medical record updates.
  • Managed a team of medical records clerks, providing guidance, support, and mentorship to ensure high-quality work output.
  • Developed strong relationships with healthcare providers, fostering trust and collaboration around shared goals for patient care.
  • Oversaw the processing of subpoenas and requests for release of information while maintaining patient privacy rights.
  • Abstracted information from records as authorized or requested by insurance companies and other third-party payers.
  • Tracked and monitored requests for medical records release.
  • Sorted and distributed incoming and outgoing medical records.
  • Scanned and uploaded medical records into electronic medical records system.
  • Assisted in training new staff on medical record processing and filing procedures.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Improved patient care by efficiently managing and organizing medical records for easy access and retrieval.
  • Uploaded, invoiced and sent out medical record requests, entered check payments into AdvancedMD
  • Made sure Chart logic and AdvanceMD systems were up to date including combining patient double charts into one file
  • Answered medical record phone calls on two separate phone lines
  • Responsible for a team for five people in medical records department
  • Reduced delivery errors by accurately categorizing and labeling outgoing mail.
  • Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Uploaded two doctors dictations so typists can transcribe doctors notes in Chat Logic

Front Desk Receptionist

Central Orthopedic Group
10.2021 - Current
  • checked in/checked out the patients enduring accuracy of patient information as well as completeness of copays, charges, and insurance information
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Helped patients complete necessary medical forms and documentation.
  • used problem solving and conflict resolution skills when handling patients, complaints and refers patient to appropriate personnel as needed
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Printed prescription requests and queries in compliance with practice protocol.
  • made sure all windows and electric equipment was unplugged and shut off, secured office money, doors and elevator before leaving
  • faxed and emailed information to doctors' offices and patient's using HIPPA guidelines, enters information of new patients in chart
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor
  • Ran MRI front desk as needed, communicated with MRI technologist, greeted and checked patients in and out of office, took copays and disputed paperwork when needed, maintained radiology with additions and cancellations as indicated,
  • Transcribed phone messages and relayed to appropriate personnel.

Medical Records Clerk/Registration

Central Orthopedic Group
07.2020 - 10.2021
  • Printed and retrieved all medical records for patient visits in a timely manner
  • Updated patient demographics chart by communicating with the front desk to give the correct paperwork ensuring the patient's chart has the most updated information
  • Responded to patient phone calls with a friendly tone and provided patients with information as requested
  • Prepared medical records in a short amount of time
  • Entered valid information in charts including medications, history and personal information
  • Communicated with the front desk and medical assistants in a polite manner
  • Helped patients fill out paperwork when needed
  • At times, I help check in patients when the front desk became busy.

Call Center Representative

Carolina Health Specialty
02.2020 - 03.2020
  • Properly connected inbound calls in phone queues to improve call flow
  • Gave accurate information to answer questions and resolve patients' issues
  • Scheduled patient appointments and accurately entered the patient's demographic information in the system
  • Informed patients about what to bring to appointments and cancellation policy
  • Directed other calls to departments as needed, used good judgement in handling calls, especially with urgent matters
  • Communicated with all medical staff by inputting patient messages in the system including requested medications, questions and complaints
  • Answered patient's questions on patient portal in a timely manner and helped troubleshoot when patients needed help with patient portal.

Medical Record Assistant Supervisor/Clerk

Central Orthopedic Group
08.2014 - 12.2019
  • Supervised medical record office in Rockville Centre
  • Distributed paperwork to doctors and staff including faxes, MRI reports, x-ray images and mail
  • Prepared doctors with patient medical records for following day appointments and medical record charts prior to patients arriving
  • Scanned and uploaded medical records into electronic medical records system.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Transcribed and entered patient medical information into electronic medical records systems.
  • Maintained medical record software to ensure all charts are audited and up-to-date with the most recent information
  • Processed written and verbal requests for patient's medical record as per established HIPPA guidelines
  • Assisted lawyers, patients and other entities with any questions or information needed to obtain medical records
  • Volunteered to help the company run MRI front desk when asked
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Ability to operate a multi-line switchboard, scheduled appointments with patients throughout the day
  • Assisted billing office with tasks such as opening and coping incoming checks, making patients aware of current balances
  • Accepting credit card and copay payments.

Administrative Assistant/Receptionist

Tishcon Corporation
03.2006 - 10.2013
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Answered high volume of phone calls and email inquiries.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Scheduled and prepared conference room for meetings
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.

Education

Bachelors of Arts - English

Adelphi University
Garden City, NY
2006

Skills

  • Microsoft Office Suite Familiarity
  • Self-motivated worker always willing to take on additional workload with minimal supervision
  • Detail oriented and organized
  • Auditing medical records
  • Positive team-oriented
  • Effective in handling administrative task in multi -physician practice
  • Interdepartmental communication
  • HIPAA knowledge
  • Conflict resolution techniques
  • Written and verbal communication
  • Medical terminology expertise
  • Analytical Problem Solving
  • Multitasking proficiency
  • Staff Training and Development
  • Critical thinking abilities
  • Patient Confidentiality Assurance
  • Healthcare Compliance Knowledge
  • Time Management Capabilities
  • Records Organization and Maintenance
  • Medical Billing Understanding
  • Department Oversight
  • Documentation Management
  • Appointment Scheduling
  • Interpersonal Communication
  • Patient Medical Records Maintenance
  • Professionalism
  • Self Motivation
  • Excellent Communication
  • Decision-Making
  • Electronic Filing System Organization
  • Electronic Health Record Specialist (CEHRS)
  • Medical Release of Information ROI processes

Timeline

Medical Records Supervisor

Central Orthopedic Group
10.2022 - Current

Front Desk Receptionist

Central Orthopedic Group
10.2021 - Current

Medical Records Clerk/Registration

Central Orthopedic Group
07.2020 - 10.2021

Call Center Representative

Carolina Health Specialty
02.2020 - 03.2020

Medical Record Assistant Supervisor/Clerk

Central Orthopedic Group
08.2014 - 12.2019

Administrative Assistant/Receptionist

Tishcon Corporation
03.2006 - 10.2013

Bachelors of Arts - English

Adelphi University

Similar Profiles

CREATE PROFILE
RAINA MULE