Raina Oldstone
Long Beach,CA
Summary
Experienced Server offering over five years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations while providing exceptional customer service and food service to attain highest level of guest satisfaction. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sign Painter
CanKicker Signs
02.2020 - Current
- Designed new elements focusing on concept and messaging on paper and digitally using Sign Lab.
- Selected colors and themes while adding functionality to create new designs.
- Fostered relationships with retail clients through effective communication, negotiation and collaboration.
- Inspected work sites to measure dimensions, lay out work and estimate materials for each job.
- Painted walls and other surfaces using traditional hand painted methods and worked efficiently to complete jobs within required timeframes.
Server/ Bartender
Benchmark Pizzeria
01.2023 - 11.2023
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Server/Hostess
Michaels Restaurant
08.2017 - 08.2020
- Upsold customers and optimized table-turns to outperform average sales..
- Collaborated with host, bus person and cook to efficiently serve food and beverage options.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Server
The Hopping Pig
01.2014 - 08.2017
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Upsold customers and optimized table-turns to outperform average sales.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Education
Certificate of Design And Traditional Sign Painting - Sing Painting/ Design
Los Angeles Trade Technical College
Los Angeles, CABachelor of Arts - Design And Visual Communications
Otis College of Art And Design
Los Angeles, CA06.2018
Skills
- Organization
- Communications
- Customer service
- Problem resolution
- Inventory management
- Effective Customer Upselling
- Liquor, Wine and Food Service
- High-Volume Dining
- Point of Sale (POS) System Operations
- Food Safety Understanding
- Client Communication
Certification
- Valid Food Handlers Card
- Alcohol Server/Seller Certification
Timeline
Server/ Bartender
Benchmark Pizzeria
01.2023 - 11.2023
Sign Painter
CanKicker Signs
02.2020 - Current
Server/Hostess
Michaels Restaurant
08.2017 - 08.2020
Server
The Hopping Pig
01.2014 - 08.2017
Certificate of Design And Traditional Sign Painting - Sing Painting/ Design
Los Angeles Trade Technical College
Bachelor of Arts - Design And Visual Communications
Otis College of Art And Design
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