RAINA RICHARDSON
The Onyx It Group
Greenville,SC
12
years of professional experience
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Work History
AR & Denials Specialist
2 Months- Process and review medical insurance claims, EOBs, payments, adjustments, and patient responsibility to support accurate reimbursement.
- Identify claim discrepancies and assist with corrections, resubmissions, and resolution of insurance-related issues.
- Reviewed and verified patient account insurance information and claim records through electronic health record systems to maintain data integrity and support operational efficiency.
- Apply knowledge of insurance benefits, billing procedures, and payer requirements while maintaining accurate and confidential patient information.
Certified Medical Assistant
3 Years 3 Months- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected samples from patients for laboratory testing purposes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Responded to patient callbacks and phone-in prescription refill requests.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
OPTIAL RETAIL ASSOCIATE
10 Months- Helped process insurance claims and benefits, and verify prescriptions from optometrists and ophthalmologist
- Helped visually challenged patients select the right lenses or contacts for their needs all awhile giving great empathetic customer service.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Demonstrated how to insert, remove, and care for contact lenses.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Repaired broken frames using specialty tools and equipment.
- Processed payments for products purchased by customers.
- Monitored patient progress while wearing new lenses or frames.
SALES ASSOCIATE 2ND ASSISTANT MANAGER
6 Years 10 Months- Responsibilities include opening and closing the store, retrieving alternate items and sizes on request
- Listened to customer's needs and preferences in order to provide accurate advice
- Completed purchases with cash, credit and debit payment methods
- Trained all new sales employees on effective techniques
- Organized items in a visually appealing manner
- Answered incoming telephone calls with professional and knowledgeable responses and provide expert product and service information.
CARGIVER/COMPANION
3 Years 5 Months- Gave special attention to the elderly and built loving and necessary relationships by giving baths, dressing, and assisted in caring for wounds
- Delivered groceries and transported them to appointments on a regular basis.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Answered patient call lights promptly and responded to requests appropriately.
- Provided emotional support to family members during difficult times.
- Administered medications under supervision of a licensed nurse.
Education
Certified Clinical Medical Assistant
DIPLOMA
GPA: 3.6
AGRICULTURAL SCIENCE
GPA: 3.6
Skills
Medical Terminology
Patient-Focused Care
Data Entry
Vital Check
HIPAA Compliance
Compassionate
Adaptable
Detail Oriented
Teamwork
Empathy
Insusurance
Claims
Activities
10/01/13, 12/01/13, Maples at Austin Place, Belton SC, Volunteered at Maples at Austin Place in Belton SC through October 2013 until December 2013. I assisted with resident transportation within the facility. I helped with cleaning and tidying patient rooms on a regular basis. And I read, fed, and dressed when residents needed me.
References
References available upon request.
Timeline
AR & Denials Specialist
The Onyx It Group
06.2026 - CurrentRead More
Certified Medical Assistant
Parkside Pediatrics
03.2023 - 06.2026Read More
OPTIAL RETAIL ASSOCIATE
EYEMART EXPRESS
11.2021 - 09.2022Read More
CARGIVER/COMPANION
THE FOOTHILLS RETIREMENT COMMUNITY
03.2017 - 08.2020Read More
SALES ASSOCIATE 2ND ASSISTANT MANAGER
CATO CORPORATION
12.2014 - 10.2021Read More
ANDERSON DISTRICT 1 AND 2 CAREER CENTER
AGRICULTURAL SCIENCE
Read More
POWDERSVILLE HIGH
DIPLOMA
Read More
National Healthcareer Association
Certified Clinical Medical Assistant
Read More