Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raina Schmidt

McPherson

Summary

Dynamic professional with experience as an Assistant Manager at Sonic, recognized for enhancing customer satisfaction and operational efficiency. Proven ability in organization and memory retention, leading to improved cash accuracy and team collaboration. Committed to maintaining a clean environment while fostering a positive atmosphere for both customers and staff.

Overview

2025
2025
years of professional experience

Work History

Car Hopper

Sonic
  • Balanced orders on trays weighing over Number lbs and delivered them to cars.
  • Memorized orders and maintained Number% accuracy in high-traffic times.
  • Assisted in training new car hoppers, sharing best practices for efficient service and effective communication.
  • Optimized workflow by monitoring drive-in area for arriving customers and promptly greeting them upon arrival.
  • Resolved customer concerns promptly, escalating issues to management when necessary for swift resolution.
  • Contributed to the overall positive atmosphere of the drive-in by maintaining a professional and upbeat demeanor during all interactions with customers and coworkers.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.

Shift Leader Manager

Dairy Queen Grill & Chill
08.2022 - 05.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Accurately handled cash register transactions while providing excellent customer service.
  • Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
  • Tracked receipts, employee hours, and inventory movements.

Assistant Manager

Sonic
07.2021 - 07.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw cash intake and deposit records to enhance accuracy.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Education

General Studies

Buhler Highschool Online
, KS
07.2023

Skills

  • Quick learner
  • Cleanliness
  • Organization
  • Memory retention
  • Staff scheduling
  • Industry expertise
  • Punctual and reliable
  • Cash handling
  • Opening and closing procedures
  • Staff training and onboarding
  • Accurate money handling
  • Schedule management
  • Quality assurance

Timeline

Shift Leader Manager

Dairy Queen Grill & Chill
08.2022 - 05.2024

Assistant Manager

Sonic
07.2021 - 07.2022

Car Hopper

Sonic

General Studies

Buhler Highschool Online

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