Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Raina Tanzi

Medford

Summary

In my professional life as well as my personal life I am an extremely compassionate person, and that benefits me significantly in my role as a Health Care Assistant. I am always looking for feedback and ways to improve myself and my work. I have 2 years of experience working with Epic and I have had BLS training and will renew when time is due to stay on top of certifications.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Health Care Assistant

Planned Parenthood
03.2025 - Current
  • Supported health care team by preparing examination rooms and sterilizing instruments.
  • Educated patients on reproductive health services and wellness initiatives.
  • Documented patient information accurately in electronic health records for improved communication.
  • Collaborated with medical staff to implement patient care plans effectively.
  • Provided emotional support to patients, fostering a compassionate environment during appointments.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
  • Helped educate patients on many different options they have regarding birth control, STI testing, pregnancy options, etc.
  • Communicated efficiently with our providers and fellow assistants, as well as looping in the management team on select cases.


Receptionist

Planned Parenthood
07.2024 - 03.2025
  • Greeted and assisted visitors, maintaining a professional front desk presence.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed patient check-ins and scheduling to optimize daily office operations.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Supported office staff and operational requirements with administrative tasks.

Medical Records Specialist

Asante Cancer Center
05.2023 - 06.2024
  • Processed medical documentation for timely retrieval and data entry into electronic health systems.
  • Maintained confidentiality of sensitive patient data adhering to HIPAA guidelines.
  • Utilized electronic health record (EHR) systems to enhance operational workflows and improve access to information.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Prepared folders for new patients to make sure the provider has all the necessary information, including reaching out to outside clinics to ensure accurate information.
  • Kept notes about specific provider preferences so that each provider could have their specific requests in their folders.

Patient Service Representative

Asante Cancer Center
02.2023 - 05.2023
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Built and maintained positive working relationships with patients and staff.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Managed patient inquiries, providing accurate information regarding services and appointment scheduling.

Shift Supervisor

Starbucks
08.2019 - 02.2023
  • Supervised daily operations, ensuring compliance with safety and quality standards.
  • Trained and mentored new team members on operational procedures and best practices.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Completed store opening and closing procedures and balanced tills.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Troubleshot equipment to reduce service calls and downtime.

Education

High School Diploma -

South Medford High School
Medford, OR
06-2020

Skills

  • Patient-focused care
  • Supporting personal needs
  • Empathy and compassionate care
  • Attention to detail
  • Calm under stress
  • Recording vital signs
  • Emotional and social support
  • Room cleaning and restocking
  • Certified in CPR/AED
  • Organization skills
  • Time management
  • Team collaboration

Certification

  • Injection training for deltoids and ventrogluteal injections
  • Phlebotomy training
  • BLS certification


Interests

  • Baking
  • Cooking
  • Crafting and DIY Projects
  • Reading
  • Coloring

Timeline

Health Care Assistant

Planned Parenthood
03.2025 - Current

Receptionist

Planned Parenthood
07.2024 - 03.2025

Medical Records Specialist

Asante Cancer Center
05.2023 - 06.2024

Patient Service Representative

Asante Cancer Center
02.2023 - 05.2023

Shift Supervisor

Starbucks
08.2019 - 02.2023

High School Diploma -

South Medford High School

Similar Profiles

CREATE PROFILE