Travelling
Raina Ginella Dsouza
Virtual Assistant, Executive Assistant
Towson,MD
Summary
Driven and resourceful Executive Assistant with 5+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Worked in both fast-paced start-up companies and well-established multinational companies. Successfully managed meeting, arranged for travel, and helped C- level executives across different time zones at the same time. Seven years of customer support roles initially has been a solid foundation in being an exceptional Executive Assistant.
Overview
6
6
Languages
2
2
Certifications
5
5
years of post-secondary education
12
12
years of professional experience
Work History
Virtual Executive Assistant
Save The Water
Plantation, FL
10.2016 - 01.2019
- Helped establish a Board by reaching out to potential board members.
- Prepared Board Documents: Bylaws, Conflict of Interest, Meeting Schedule, Agenda and Board Contract.
- Schedule board meetings, prepared meeting agenda and send meeting minutes to the board members.
- Send out communications email to the organization.
- Prepared social media content for fundraising.
- Prepared business plans and fundraising proposal.
- Prepared safety forms for the laboratory.
- Prepared organizational charts.
- Recruitment: Interviews and Onboarding.
- Project management: Oversaw the writing of unsolicited federal grant for Florida Everglades.
Executive Assistant to the President
Time Inc. India
Bangalore, India
11.2014 - 12.2015
- Organized conferences and monthly meetings.
- Provided logistical support to visiting executives.
- Scheduled Board of Directors meetings
- Served as Executive Assistant to the all the visiting clients and senior management along with the president & MD of the company.
- Managed the day-to-day calendar for the company’s senior director.
- Maintained and reserved the executive conference room calendar.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Transcribed minutes of meetings and executed meetings and events for the company to support sales, business development and senior management teams.
- Maintained an up-to-date department organizational chart
- Work with hiring managers on recruiting planning meetings.
- Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.
- Review applicants to evaluate if they meet the position requirements.
- Worked towards enhancing candidate experience during the interview process.
- Conduct all post screening interviews.
- Help write and send rejection letters.
Executive Assistant to the Chief Executive Officer
InMobi
Bangalore, India
08.2013 - 11.2014
- Served as a professional representative of the CEO to executive clients, investors and board members.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed calendars for multiple C- Level Executives.
- Managed administrative functions, including complex calendar management with a focus on proper allocation of executive availability.
- Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Coordinated travel arrangements by ensuring the right visa, booking airfare, hotel and ground transportation.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
Quality Coach
Dell International Services PVT. India Limited
Bangalore, India
06.2006 - 08.2013
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Effectively communicated with team members to maintain clearly defined expectations.
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
- Implemented changes to customer service program, resulting in 160% higher customer satisfaction ratings.
- Supported customers having hardware and software issues on their laptops and desktops.
- Provided accurateinformation in response to customer inquiries.
- Trained new employees on sales and customer service
Education
Associate of Science - Nursing
Miami Dade College
Miami, FL 01.2019 - 05.2020
Bachelor of Science - Nursing
Miami Dade College
Miami, FL 08.2020 - Current
Bachelor of Science - Biology And Chemistry
Mangalore University
Mangalore, India 06.2003 - 04.2006
Skills
Project Management
Office management
Technical Support
Proofreading
Employee training and development
Conference planning
Scheduling
Budgeting
Resourceful
Staff Management
Sorting and labeling
Administrative support
Travel accommodations
Mail handling
Travel coordination
Schedule & calendar planning
Schedule Management
Office administration
Conflict management
Strategic planning
Extensive vocabulary
Expense reporting
Multi-line phone proficiency
Advanced MS Office Suite
Google Drive
WebEx
Skype
Zoom
Solution Oriented
Data Entry
Tax Filing
Social Media Platforms- LinkedIn, Facebook, Instagram
Basic CRM
Critical Thinking
Multitasking
Accomplishments
- Graduated ASN with highest honors.
- Awarded member of the year in recognition of efforts and dedication and going above and beyond the call of Duty while in Nursing School
- Formally recognized by the CEO of InMobi for taking utmost care of clients and enhancing their experience.
- Nominated for the volunteer of the quarter award (Nov. 2016 – Jan 2016) a month after joining the organization (Save the Water).
- Planned corporate meetings, lunches and special events for 100 + employees.
- Supervised team of 10+ staff members.
Affiliations
- The Organization for Associate Degree Nursing (OADN)
Certification
Licensed Registered Nurse
Interests
Hiking
Gardening
Timeline
BLS Training
07-2021
Bachelor of Science - Nursing
Miami Dade College
08.2020 - Current
Licensed Registered Nurse
06-2020
Associate of Science - Nursing
Miami Dade College
01.2019 - 05.2020
Virtual Executive Assistant
Save The Water
10.2016 - 01.2019
Executive Assistant to the President
Time Inc. India
11.2014 - 12.2015
Executive Assistant to the Chief Executive Officer
InMobi
08.2013 - 11.2014
Quality Coach
Dell International Services PVT. India Limited
06.2006 - 08.2013
Bachelor of Science - Biology And Chemistry
Mangalore University
06.2003 - 04.2006