Travelling
Raina Ginella Dsouza
Virtual Assistant, Executive Assistant
Towson,MD
Summary
Driven and resourceful Executive Assistant with 5+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Worked in both fast-paced start-up companies and well-established multinational companies. Successfully managed meeting, arranged for travel, and helped C- level executives across different time zones at the same time. Seven years of customer support roles initially has been a solid foundation in being an exceptional Executive Assistant.
Overview
6
6
Languages
2
2
Certifications
5
5
years of post-secondary education
12
12
years of professional experience
Work History
Virtual Executive Assistant
Save The Water
Plantation, FL
10.2016 - 01.2019
- Helped establish a Board by reaching out to potential board members.
- Prepared Board Documents: Bylaws, Conflict of Interest, Meeting Schedule, Agenda and Board Contract.
- Schedule board meetings, prepared meeting agenda and send meeting minutes to the board members.
- Send out communications email to the organization.
- Prepared social media content for fundraising.
- Prepared business plans and fundraising proposal.
- Prepared safety forms for the laboratory.
- Prepared organizational charts.
- Recruitment: Interviews and Onboarding.
- Project management: Oversaw the writing of unsolicited federal grant for Florida Everglades.
Executive Assistant to the President
Time Inc. India
Bangalore, India
11.2014 - 12.2015
- Organized conferences and monthly meetings.
- Provided logistical support to visiting executives.
- Scheduled Board of Directors meetings
- Served as Executive Assistant to the all the visiting clients and senior management along with the president & MD of the company.
- Managed the day-to-day calendar for the company’s senior director.
- Maintained and reserved the executive conference room calendar.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Transcribed minutes of meetings and executed meetings and events for the company to support sales, business development and senior management teams.
- Maintained an up-to-date department organizational chart
- Work with hiring managers on recruiting planning meetings.
- Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.
- Review applicants to evaluate if they meet the position requirements.
- Worked towards enhancing candidate experience during the interview process.
- Conduct all post screening interviews.
- Help write and send rejection letters.
Executive Assistant to the Chief Executive Officer
InMobi
Bangalore, India
08.2013 - 11.2014
- Served as a professional representative of the CEO to executive clients, investors and board members.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed calendars for multiple C- Level Executives.
- Managed administrative functions, including complex calendar management with a focus on proper allocation of executive availability.
- Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Coordinated travel arrangements by ensuring the right visa, booking airfare, hotel and ground transportation.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
Quality Coach
Dell International Services PVT. India Limited
Bangalore, India
06.2006 - 08.2013
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Effectively communicated with team members to maintain clearly defined expectations.
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
- Implemented changes to customer service program, resulting in 160% higher customer satisfaction ratings.
- Supported customers having hardware and software issues on their laptops and desktops.
- Provided accurateinformation in response to customer inquiries.
- Trained new employees on sales and customer service
Education
Associate of Science - Nursing
Miami Dade College
Miami, FL 01.2019 - 05.2020
Bachelor of Science - Nursing
Miami Dade College
Miami, FL 08.2020 - Current
Bachelor of Science - Biology And Chemistry
Mangalore University
Mangalore, India 06.2003 - 04.2006
Skills
Project Management
Accomplishments
- Graduated ASN with highest honors.
- Awarded member of the year in recognition of efforts and dedication and going above and beyond the call of Duty while in Nursing School
- Formally recognized by the CEO of InMobi for taking utmost care of clients and enhancing their experience.
- Nominated for the volunteer of the quarter award (Nov. 2016 – Jan 2016) a month after joining the organization (Save the Water).
- Planned corporate meetings, lunches and special events for 100 + employees.
- Supervised team of 10+ staff members.
Affiliations
- The Organization for Associate Degree Nursing (OADN)
Certification
Licensed Registered Nurse
Interests
Hiking
Gardening
Timeline
BLS Training
07-2021
Bachelor of Science - Nursing
Miami Dade College
08.2020 - Current
Licensed Registered Nurse
06-2020
Associate of Science - Nursing
Miami Dade College
01.2019 - 05.2020
Virtual Executive Assistant
Save The Water
10.2016 - 01.2019
Executive Assistant to the President
Time Inc. India
11.2014 - 12.2015
Executive Assistant to the Chief Executive Officer
InMobi
08.2013 - 11.2014
Quality Coach
Dell International Services PVT. India Limited
06.2006 - 08.2013
Bachelor of Science - Biology And Chemistry
Mangalore University
06.2003 - 04.2006
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