Rain Anguano
San Antonio,TX
Summary
Experienced with being able to provide customer service that ensures the quality of the business while keeping the customer at ease knowing they are in goods hands to be helped. Great communication and listening skills in any environment. Polite and professional towards workers and customers and applies all skills necessary where it's needed. Skillful in building long lasting and loyal relationships with customers and teammates. Knowledgeable and good problem-solver who is dedicated to their job enthusiastically.
Overview
5
5
years of professional experience
Work History
Contact Center Representative
Frost Bank
11.2024 - Current
- Implemented process improvements that streamlined workflows, reducing average handling time without sacrificing quality.
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Front of House Employee
Chick Fil A
10.2023 - 11.2024
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed front counter operations, efficiently processing orders and payments.
- Assisted in training new staff on standard operating procedures and customer interaction techniques.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Supported inventory management through accurate stock checks and replenishment requests.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
Style Consultant
Target
02.2023 - 10.2023
- Developed customized style guides based on individual client preferences and body types.
- Advised clients on personal styling choices to enhance their wardrobe.
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Increased customer satisfaction by providing personalized style consultations and recommendations.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
- Handled high-pressure situations with tact and professionalism, effectively addressing customer concerns to maintain positive relationships.
- Merchandised store inventory in seasonal and brand displays.
- Participated in team meetings and staff training sessions.
Team Member
Whataburger
06.2021 - 12.2022
- Collaborated with team to ensure timely completion of daily tasks.
- Supported training initiatives for new team members on operational procedures.
- Operated machinery and equipment following safety protocols consistently.
- Monitored product quality standards during production runs to ensure compliance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Education
High School Diploma -
Harlan High School
San AntonioSkills
- Complaint resolution
- Problem-solving skills
- Call documentation skills
- Communication
- Multi- tasking
- Time management
- Adaptability
- Teamwork
- Attention to detail
- Flexibility
- Critical Thinking
- Organization
Timeline
Contact Center Representative
Frost Bank
11.2024 - Current
Front of House Employee
Chick Fil A
10.2023 - 11.2024
Style Consultant
Target
02.2023 - 10.2023
Team Member
Whataburger
06.2021 - 12.2022
High School Diploma -
Harlan High School