Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rainara Alves

Buenos Aires,BA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Guest Services Officer

Royal Caribbean International
05.2022 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests by furnishing information and directions to casino, gift shop, and dining areas.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Trained new staff members in customer service techniques and hotel operations.

Receptionist

Travel Inn Hotel
04.2017 - 11.2021
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Organized, maintained and updated information in computer databases.

Education

Bachelor of Events - Management Events

Faculdade De Tecnologia De Jundiai
Jundiai, SP, Brazil
08.2018

Skills

  • Customer Service
  • Information Protection
  • Data Entry
  • Report Preparation
  • Event Planning
  • Detail Oriented
  • Financial Transactions
  • Issue Resolution
  • Computer Skills
  • Payment Processing
  • Guest Accommodations

Certification

  • Certified International Convention on Standards of Training, Certification and Watchkeeping for Seafarers

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Guest Services Officer

Royal Caribbean International
05.2022 - Current

Receptionist

Travel Inn Hotel
04.2017 - 11.2021

Bachelor of Events - Management Events

Faculdade De Tecnologia De Jundiai

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Rainara Alves