Rainbow Lauderdale
Radcliff,KY
Summary
Driven Area Sales Manager with 25+ years of experience in management capacity and strong competitive sales drive, adaptability and perseverance. Well-honed listening skills and problem-solving attitude to uncover needs and overcome objections to close sales and achieve goals within multiple assigned territories. Successfully motivates and develops sales teams in results-driven and customer-focused environments with positive attitude towards achievement.
Overview
10
10
years of professional experience
Work History
Area Sales Manager
Army And Air Force Exchange Services
06.2022 - 10.2023
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Delivered engaging presentations at industry events, effectively promoting company products and services to potential clients.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with marketing department to develop targeted promotional campaigns that drove sales growth.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Store Manager
Army And Air Force Exchange Services
11.2021 - 06.2022
- Developed and implemented successful staff incentive programs to motivate employees.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced operational risks while organizing data to forecast performance trends.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Fostered positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Assisted in recruiting, hiring and training of team members.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Supervised guests at front counter, answering questions regarding products.
Shift Manager/Key Holder
Army And Air Force Exchange Services
10.2020 - 11.2021
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Counted registers and cleaned and secured shop at end of shift.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Developed professional relationships to improve retention of key customers.
- Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coordinated promotional events within the store location resulting in higher brand visibility.
- Developed strong relationships with vendors ensuring timely deliveries of products essential for daily operations.
- Established team priorities, maintained schedules and monitored performance.
- Implemented cross-training programs for staff members, increasing overall team productivity and versatility.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Associate
Army And Air Force Exchange Services
05.2019 - 10.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built relationships with customers to encourage repeat business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Prioritized helping customers over completing other routine tasks in store.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Shift Manager in Training
Army And Air Force Exchange Services
02.2020 - 04.2020
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Collaborated closely with other Shift Managers in Training to share best practices that led to overall operational improvements across multiple locations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours, and inventory movements.
- Evaluated staff performance regularly, providing constructive feedback to help individuals grow professionally within their roles.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed strong relationships with vendors to negotiate better pricing and delivery terms for products and supplies.
- Resolved personnel issues diplomatically, balancing the needs of both employees and the organization while adhering to company policies.
- Monitored daily sales reports to identify trends, address potential issues, and capitalize on growth opportunities in realtime.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Increased employee retention through consistent training, development opportunities, and career advancement support.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Strengthened employee morale through regular communication, feedback, and recognition of accomplishments.
- Ensured smooth shift transitions with thorough communication during shift handovers.
- Excelled in every store position and regularly backed up front-line staff.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Fostered a positive work culture by modeling exemplary behavior and providing ongoing support to team members.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Created a welcoming atmosphere for customers by maintaining clean facilities, professional service, and a focus on delivering an exceptional experience.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Streamlined inventory management by conducting regular audits and maintaining accurate records.
- Launched quality assurance practices for each phase of development
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Improved team efficiency by implementing effective scheduling and task delegation strategies.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Scheduled staff to establish adequate coverage during peak business hours.
Assistant Manager
Shoe Sensation
01.2017 - 05.2019
- I was in charge of delegating responsibilities to employees
- Opening and closing the store
- Handling large amounts of money and responsible for taking deposits to the bank and making change
- I received inventory, replenished stock on the floor and POG turnarounds
- I did interviews, evaluations, training, and discipline evaluations as well
- I made sure customer complaints were addressed and taken care of as soon as possible
- I strived to make sure that the employees and customers were happy and comfortable when walking in through our doors.
Store Manager
The Ultimate Foot Store
10.2013 - 12.2016
- Used software tools including: Lightspeed, Excel
- Led a successful sales team
- Managed a store
- Performed personnel duties such as recruitment, interviewing, hiring, training, evaluation, discipline, job termination
- Responded to customer questions and complaints
- Monitored sales floor to ensure customer satisfaction
- Inventoried stock
- Mentored staff and helped them handle difficult sales
- Assigned duties to workers
- Authorized payments and merchandise returns
- Met sales goals
- Assisted and educated customers
- Scheduled employees
- Directed workers in a retail setting
- Led a successful sales team
- Monitored sales floor to ensure customer satisfaction
- Mentored staff and helped them handle difficult sales
- Assigned duties to workers
- Enforced health and safety rules
- I managed two stores.
Education
GED General Education Degree (High School non-graduation degree) -
Buckholts ISD
01.1991
Skills
- Cash Deposits and Receipts
- Customer Satisfaction
- Deposit Collection
- Sales Records Management
- Hiring
- In-process Inventory
- Inventory Management
- Microsoft Excel
- Personnel
- Recruiting
- Retail
- Safety
- Sales
- Customer Service
- Data Analytics
- Performance Evaluations
- Sales Presentations
- Time Management
- Promotional sales events
- Customer Complaint Resolution
- Employee Retention
- Relationship Building
References
Amanda Quartero, Director of Operations, (808) 380-8164, (808) 384-3404, amanda.quartero@theultimatefootstore.com
Currently taking IBM AI course
I recently started taking an AI softskill course. I am becoming fascinated with how fast AI is being integrated into our lives and want to understand how. The more I learn, the more things make sense. My most used phrase around the house now is "That's AI". Because everything is.
Additional Information
My husband and I have recently started a Podcast and I am the one that is doing the publishing with certain platforms.
Reference
Reference:
To Whom it May Concern:
I highly recommend Mrs. Rainbow Lauderdale as a candidate for employment. My name is Amanda Quartero and I was one of Rainbow’s managers while she was employed by The Ultimate Foot Store for over 3 years. Rainbow started at UFS as a sales representative and quickly showed us that she was well equipped with all the talents to run a store successfully as a store manager. Under Rainbow’s management, her store became the highest performing store out of the 4 Ultimate Foot Stores there currently are. Rainbow is a natural born leader. She is organized, trustworthy, hardworking, and compassionate. She was responsible for managing cash deposits (in the thousands), hiring/firing employees, inventory control, receiving orders, employee scheduling, training employees, handling customer complaints, floor displays, and much more. Rainbow always gave her all and made sure everything was taken care of, even if that meant staying late and working extra hours. Rainbow had her own fan club at UFS. Customers would come in and ask to be helped by Rainbow. They were loyal to our company because they loved Rainbow and her superb service. Her customer service was excellent and it came naturally because that is just the kind of person Rainbow is. She was willing to help any person who walked through the front doors. She excelled in all areas while working for our company. Rainbow would be a great asset to your company. I am thankful to have met Rainbow while she was here in Hawaii. She has my highest recommendation. If you have any questions regarding her employment at The Ultimate Foot Store, please feel free to contact me.
Sincerely,
Director of Operations
Direct: (808) 380-8164
Cell: (808) 384-3404
Amanda.quartero@theultimatefootstore.com
Timeline
Area Sales Manager
Army And Air Force Exchange Services
06.2022 - 10.2023
Store Manager
Army And Air Force Exchange Services
11.2021 - 06.2022
Shift Manager/Key Holder
Army And Air Force Exchange Services
10.2020 - 11.2021
Shift Manager in Training
Army And Air Force Exchange Services
02.2020 - 04.2020
Sales Associate
Army And Air Force Exchange Services
05.2019 - 10.2020
Assistant Manager
Shoe Sensation
01.2017 - 05.2019
Store Manager
The Ultimate Foot Store
10.2013 - 12.2016
GED General Education Degree (High School non-graduation degree) -
Buckholts ISD
Similar Profiles
Katelyn StonerKatelyn Stoner
Retail Sales Associate Worker at Army and Air Force Exchange ServicesRetail Sales Associate Worker at Army and Air Force Exchange Services
Kathryn SchultzKathryn Schultz
Computer Operator/ Manager at Army and Air Force Exchange ServicesComputer Operator/ Manager at Army and Air Force Exchange Services
Jessica LarsonJessica Larson
Food Service Manager at Army and Air Force Exchange ServicesFood Service Manager at Army and Air Force Exchange Services
Alyssa HARMONAlyssa HARMON
Retail Sales Associate at Army and Air Force Exchange ServicesRetail Sales Associate at Army and Air Force Exchange Services
Heather MoralesHeather Morales
Pharmacy Technician at St. Matthew’s Specialty PharmacyPharmacy Technician at St. Matthew’s Specialty Pharmacy