Raine Hall
Healthcare Support Specialist
Millville,DE
Summary
Accomplished Patient Care Coordinator with a proven track record at MedStar, enhancing office productivity and patient satisfaction through expert management of medical records and patient relations. Skilled in HIPAA compliance and proficient in MedExpress, Athena, and EClinical Works. Demonstrates exceptional communication skills and a detail-oriented approach, ensuring high-quality patient care and efficient administrative support.
Overview
1
1
year of professional experience
4
4
Certifications
Work History
Patient Care Coordinator
MedStar
Remote
03.2024 - Current
- Served as primary point of contact for patients.
- Address approximately 35 patient inquiries via email, phone and website messages.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in and check-out.
- Enhanced office productivity by handling high volume of callers per day.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to HIPPAA guidelines to protect patient privacy.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
Patient Liaison/Virtual Medical Scribe
Dr. Cynthia Stevens
Remote
02.2024 - 07.2024
- Facilitate communication between patients and healthcare provider.
- Respond to patients via email and phone.
- Manage patient inboxes for prescriptions, referrals and orders.
- Conducted regular follow-up calls with discharged patients to monitor progress and provide additional support as needed.
- Served as point of contact for patients, addressing inquiries about medical services, insurance coverage, and appointment scheduling efficiently.
- Responded to inquiries by directing calls to appropriate personnel.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Medical Assistant/Receptionist
All Care
Falls Church, Virginia
04.2023 - 03.2024
- Measure and record vital signs.
- Administer medications and injections as directed by physician.
- Obtained client medical history, medication information, symptoms, and allergies.
- Perform laboratory test and collect lab specimens.
- Conduct electrocardiograms (EKGs) and other diagnostics tests.
- Perform phlebotomy and assist with wound care.
- Taught patients about medications, procedures, and care plan instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
Some College (No Degree) - Emergency Medical Technology
Prince George's Community College
Upper Marlboro, MD 02.2023 - 05.2023
Skills
- Patient Relations
- HIPAA Compliance
- Patient Records Management
- Medical Terminology
- Insurance Verification
- Customer Service
- Detail Oriented
- Excellent Communication Skills
- 55 WPM
- Proficient in Medexpress, Athena and EClinical Works
Certification
EMT
Timeline
Patient Care Coordinator
MedStar
03.2024 - Current
Patient Liaison/Virtual Medical Scribe
Dr. Cynthia Stevens
02.2024 - 07.2024
EMT
05-2023
Medical Assistant/Receptionist
All Care
04.2023 - 03.2024
Some College (No Degree) - Emergency Medical Technology
Prince George's Community College
02.2023 - 05.2023
EKG
06-2022
HIPPAA
04-2022
Medical Assistant
04-2021
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