Hi, I’m
Raine Ngo
Garden Grove,CA
Summary
Motivated Behavior Specialist adept at working with students of all backgrounds and socioeconomic levels. Familiar with neglect and child abuse situations. Advocates for available resources and builds powerful support network around children in need . Diligent Cook possessing excellent cooking skills and strong knowledge of food safety. Proficient in maintaining well-stocked, organized and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to working hard. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
years of professional experience
5
Certification
Work History
CorticaIrvine
Behavior Interventionist
01.2022 - Current
Job overview
- Developed intervention plans based on established guidelines and individual needs.
- Improved behaviors through modeling, role-playing and other effective strategies.
- Completed observations of students in classroom and social situations.
- Compiled and interpreted students' test results along with information from teachers and parents to diagnose conditions and assess eligibility for special services.
- Collaborated with social workers to help students grow in social and emotional capacities.
- Offered crisis counseling and intervention at school, home and in community to support student needs.
- Collaborated with team members, school personnel and family members to develop individual plans of care for students.
- Helped students build skills to navigate typical academic and social situations.
- Utilized ipad and behavioral strategies to promote adherence to care plans, adoption of healthy behaviors and engagement in self-care.
PatinaBeverly Hill, California
Prep Cook
12.2020 - Current
Job overview
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
AmazonJurupa Valley , CA
Associate
01.2022 - Current
Job overview
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Worked safely around moving machinery.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Consistently lifted materials weighing as much as 30 pounds.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Checked packages and merchandise for damage and notified vendors.
InstarworkLos Angeles, CA
Prep Chef
01.2017 - 04.2022
Job overview
- Planned and directed high-volume food preparation in fast-paced environment.
- Maintained well-organized mise en place to keep work consistent.
- Measured high demand spices and commonly used ingredients to prevent overages and waste.
- Modernized work processes to reduce guest wait times and boost daily output.
- Cleaned kitchen counters, refrigerators and freezers.
- Cooked memorable dishes that brought new customers into establishment.
- Seasoned and marinated cuts of meat, poultry and fish.
- Worked with chef de partie to learn storage locations of fresh ingredients for daily use by station staff.
- Collaborated with staff members to create meals for large banquets.
- Rotated food regularly, removing outdated items for proper disposal.
- Prepped daily menu items to quickly deliver upon request.
- Learned specific cutting techniques for chopping vegetables and fresh spices.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Tasked with unloading and unpacking daily fresh ingredient deliveries to learn general operation of kitchen.
- Monitored recipe portioning to control food costs.
NordstromBeverly Hills, CA
Fulfillment Associate
11.2021 - 01.2022
Job overview
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Conducted cycle counts and reconciled problems within distribution operations.
- Followed procedures for control and distribution of completed products in line with shipment plans.
- Inspected physical condition of warehouse and equipment and implemented any repairs, improvements or replacements as necessary.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Followed procedures at all times for personal and team safety.
UtopiaIrvine, CA
Barista
02.2018 - 07.2018
Job overview
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected and analyzed customer information to prepare product or service reports.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details.
- Processed customer adjustments to maintain financial accounts.
Starbucks, BaristaNewport Beach, CA
Barista
01.2019 - 03.2019
Job overview
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Prepared eye-catching, creative latte art to please customers.
- Complied with standards for merchandising, stocking and storing product.
- Operated espresso machines and commercial coffee brewers to create beverages.`````````
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Prioritized drink requests while managing interruptions.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Updated specials board display to boost sales.
CvsIrvine, CA
Customer Service Cashier
01.2014 - 07.2014
Job overview
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Answered product questions using knowledge of sales and store promotions.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Redeemed coupons to discount purchases.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Utilized POS system to handle customer cash and credit card transactions.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Ralph Irvine, California
Cashier
01.2017 - 03.2017
Job overview
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Processed customer refunds and exchanges according to established guidelines.
- Checked personal identifications during alcohol and tobacco sales.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Produced high-quality communications for internal and external use.
Marugame UdonCosta Mesa, CA
Prepcook
07.2018 - 12.2018
Job overview
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Exceeded goals through effective task prioritization and great work ethic.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Cultivated warm relationships with regular customers.
School Westminster, CA
Student Lab Assistant
01.2016 - 12.2018
Job overview
- Applied advanced education to help students struggling with material and techniques.
- Observed students to assess progress with laboratory work and assign grades.
- Worked with program director to develop and implement successful lesson plans.
- Facilitated student participation by delivering fun, engaging lessons.
- Organized supplies, maintained equipment and prepared laboratory environments for student learning.
- Partnered with primary instructor in teaching students and enforcing laboratory rules.
- Demonstrated skills and safety procedures to students during laboratory sessions.
- Checked assignments, proctored tests and provided grades according to university standards.
Education
National UniversityLa Jolla, CA
Bachelor of Science from Biology
05.2022 - Current
ASUArizona
Bachelor of Science from Biochemistry
05.2022 - Current
Coastline Community CollegeFountain Valley, CA
Associate of Science from Behavioral Sciences
05.2021
Golden West CollegeHuntington Beach, CA
Associate of Science from Social And Behavioral Science
12.2020
Golden West CollegeHuntington Beach, CA
Associate of Science from Mathematics
12.2020
Golden West CollegeHuntington Beach, CA
Associate of Science from Liberal Arts And Sciences
12.2020
Skills
- Group Dynamics
- Instructional Techniques
- Therapeutic Exercise
- School Administration
- Behavioral Intervention Plans (BIP)
- Behavioral Reviews
- Safety Rules
- Educational Opportunities
- Interdisciplinary Meetings
- Differentiated Instruction
- Adaptable Communication
- Constructive Feedback
- Behavioral Skills Development
- Role Playing
- Behavior Standards
- Community Mental Health Programs
- Role Modeling
- Group Assistance
- Positive Reinforcement Methods
- Behavioral Disorders
- Positive Learning Environment
- Teacher Education
- District Standards
- Policy Management
- Classroom Instruction
- Relationship Issues Management
- Active Listening
- Instructional Strategies
- Personnel Management
- Shipment Procedures
- Inventory Stocking
- Customer Relations
- Work Task Prioritization
- Price Identification
- Merchandise Packaging
- Product Location
- Cash Register Operation
- Customer Transactions
- Sweeping and Mopping
- Cooperative Attitude
- Feedback Acceptance
- Credits and Refunds
- Monetary Transactions
- Bagging and Packaging
- Resolving Discrepancies
- Stocking and Replenishing
- Identification Checks
- Smoothie Making
- Preparing Food Items
- Wrapping and Boxing
- Liquor Law Compliance
- Basic Math Functions
- Promoting Loyalty
- Customer Assistance
- Cashier Abilities
- Waiting Tables
- Guest Satisfaction
- Positive Interactions
- POS Systems
- Accounting Softwares
- Chopping Vegetables
- Answering Customer Questions
- Corrective Actions
- Coupon Redemption
- Total Payment Calculation
- Guest Inquiries
- Updating Client Data
- Kitchen Sanitization
- Counter Sanitization
- Table Bussing
Certification
- BCAT - Board Certified Autism Technician
- Food handler
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
French
Timeline
National University
Bachelor of Science from Biology
05.2022 - Current
ASU
Bachelor of Science from Biochemistry
05.2022 - Current
Behavior Interventionist
Cortica
01.2022 - Current
Associate
Amazon
01.2022 - Current
Fulfillment Associate
Nordstrom
11.2021 - 01.2022
Prep Cook
Patina
12.2020 - Current
Barista
Starbucks, Barista
01.2019 - 03.2019
Prepcook
Marugame Udon
07.2018 - 12.2018
Barista
Utopia
02.2018 - 07.2018
Prep Chef
Instarwork
01.2017 - 04.2022
Cashier
Ralph
01.2017 - 03.2017
Student Lab Assistant
School
01.2016 - 12.2018
Customer Service Cashier
Cvs
01.2014 - 07.2014
Coastline Community College
Associate of Science from Behavioral Sciences
Golden West College
Associate of Science from Social And Behavioral Science
Golden West College
Associate of Science from Mathematics
Golden West College
Associate of Science from Liberal Arts And Sciences
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