Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raine Weaver

Cocoa

Summary

Developed exceptional customer service and communication skills in fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into new role by leveraging these transferrable skills to contribute effectively in different environment.

Overview

4
4
years of professional experience

Work History

Front Desk Agent

Hilton Garden Inn Hotel
06.2025 - Current
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Promoted hotel amenities and services to guests, enhancing their stay.
  • Ensured accurate billing and payment processing, reducing errors and guest disputes.

Front Desk Agent

Hampton Inn & Suites By Hilton
11.2023 - 04.2025
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
  • Assisted in training new front desk agents, sharing best practices and procedures.
  • Handled emergency situations with calmness and efficiency, ensuring guest safety.
  • Facilitated welcoming environment, greeting guests upon arrival.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.

Front Desk Agent

Hampton Inn & Suites By Hilton
12.2021 - 06.2023
  • Greeted and assisted guests with check-in and check-out procedures, ensuring a smooth arrival and departure experience.
  • Managed reservations through property management systems, enhancing operational efficiency and guest satisfaction.
  • Handled guest inquiries and concerns promptly, promoting effective communication and conflict resolution.
  • Collaborated with housekeeping to ensure room readiness, maintaining high standards of cleanliness and organization.
  • Processed payments accurately, ensuring compliance with financial policies while safeguarding guest information.
  • Adapted to changing priorities throughout shifts, demonstrating flexibility in a fast-paced hospitality setting.
  • Collected room deposits, fees, and payments.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Education

High School Diploma -

Central Mountain High School
Mill Hall, PA

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Time management
  • Credit and cash payments
  • Guest relations
  • Microsoft office
  • Conflict and issue documentation
  • Word processing
  • Payment oversight
  • Bookkeeping
  • Data entry
  • Invoicing and billing
  • Administrative skills
  • Relationship building

Timeline

Front Desk Agent

Hilton Garden Inn Hotel
06.2025 - Current

Front Desk Agent

Hampton Inn & Suites By Hilton
11.2023 - 04.2025

Front Desk Agent

Hampton Inn & Suites By Hilton
12.2021 - 06.2023

High School Diploma -

Central Mountain High School

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