Lisa Nelson
Birmingham,AL
Summary
Dynamic sales and production manager with a proven track record at Little Caesars Pizza, driving revenue growth through innovative marketing strategies and effective team training. Skilled in operations management and performance analysis, I excel in fostering employee motivation and achieving organizational goals while enhancing customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager of Sales and Production
Little Ceasars Pizza
03.2016 - 06.2020
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Delivered key presentations to stakeholders, effectively communicating progress towards organizational goals and highlighting areas for improvement.
- Streamlined inventory management systems, reducing waste and improving order fulfillment rates.
- Implemented targeted sales campaigns that generated significant revenue increases and expanded the company''s customer base, cementing its position as a market leader in its sector.
- Coordinated production schedules to ensure timely delivery of high-quality products to customers.
- Evaluated employee performance regularly through goal-setting exercises, one-on-one meetings, and constructive feedback sessions that fostered professional growth within the team.
- Increased sales revenue by implementing innovative marketing strategies and building strong customer relationships.
- Mentored junior team members, fostering their professional development and providing guidance on best practices in sales and production management.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Customer Service Representative
West
08.2010 - 11.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Clinical Psychology
Walden University
Minneapolis, MN11-2027
Criminal Justice
American InterContinental University
Schaumburg, IL10-2024
Skills
- Operations management
- Performance analysis
- Sales team training
- Verbal and written communication
- Goals and performance
- Positive and upbeat
- Employee motivation
- Goal setting
- Continuous improvements
- Persuasive negotiations
- Decisive
- Team oversight
- Cold calling
- Social media savvy
Certification
- CPSP - Certified Professional Sales Person
Languages
English
Native or Bilingual
Timeline
Manager of Sales and Production
Little Ceasars Pizza
03.2016 - 06.2020
Customer Service Representative
West
08.2010 - 11.2013
Bachelor of Science - Clinical Psychology
Walden University
Criminal Justice
American InterContinental University
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