Rainee E. Selby
Granite Falls,WA
Summary
Results-driven and compassionate healthcare professional and recent Master of Healthcare Administration (MHA) graduate with over 10 years of experience in program management, community outreach, and patient advocacy. Passionate about advancing health equity and making a meaningful difference in the lives of individuals and families, with a strong focus on advocating for people with disabilities. Brings a deep commitment to customer service and patient satisfaction, with a proven ability to lead impactful programs that improve access, outcomes, and engagement. Skilled in planning large-scale inclusive events, developing accessible community initiatives, and creating purposeful outreach materials. Experienced in strengthening volunteer retention, enhancing staff connection, and fostering a positive and inclusive team culture. Develops meaningful partnerships with healthcare teams, nonprofit organizations, and community groups. Leads successful education and fundraising efforts, and brings a collaborative, solutions-focused approach to every project.
Overview
19
19
years of professional experience
Work History
Case Manager/Family Advocate
Seattle Children’s Hospital
08.2019 - Current
- Provide comprehensive support and advocacy for individuals with autism and developmental disabilities through collaboration with healthcare teams and community partners.
- Empower patients and families by facilitating access to services and resources through education and advocacy.
- Manage and curate content for the Autism Center and Alyssa Burnett Adult Life Center's Facebook page, increasing followers, and engagement.
- Teach monthly resource classes for families navigating a child’s new autism diagnosis.
- Develop and update educational materials, ensuring resources meet the evolving needs of families.
- Plan and execute successful fundraising campaigns, boosting volunteer engagement, community visibility, and financial support for the Autism Center and Alyssa Burnett Center.
- Create, edit and distribute flyers and other informational materials to support public outreach.
Community Outreach Coordinator
Seattle Children's Hospital
08.2019 - 10.2023
- Represented Seattle Children’s North Clinic at community health events, fundraisers, and galas, increasing visibility and outreach efforts.
- Coordinated outreach programs, managed volunteer teams, created event marketing materials, and tracked event impact using data analytics.
- Managed the North Clinic’s outreach budget, ensuring efficient use of funds for maximum impact.
- Collaborated with marketing to manage the clinic’s social media presence, enhancing patient awareness and engagement within the Snohomish County area.
- Designed and updated regional flyers for multiple Seattle Children’s sites, ensuring clear communication of services and events across diverse locations.
Family Services Coordinator
Seattle Children’s Hospital
01.2015 - 08.2019
- Delivered compassionate, patient-centered support, ensuring positive and efficient interactions with families.
- Managed patient scheduling, demographics, and financial transactions, optimizing workflow and revenue generation.
- Maximized clinic appointment utilization through proactive scheduling and follow-up with patients.
- Provided administrative support to management, streamlining operations and improving overall clinic efficiency.
Waitress, Bartender & Marketing Coordinator
Boston’s Restaurant
06.2006 - 01.2015
- Provided exceptional service to customers, fostering repeat business and maintaining positive client relationships.
- Analyzed daily sales trends to optimize restaurant operations and drive growth.
- Led employee training and mentoring programs, ensuring team efficiency and high standards of service.
- Managed marketing and sponsorships, facilitating community engagement and promoting brand awareness.
Education
Master of Healthcare Administration (MHA) - Project Management Specialization
Colorado State University Global
07.2025
Bachelor of Arts - Human Services
Western Washington University
Bellingham, WA06.2014
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Skilled in project management, organization, and large-scale event coordination
- Experienced in data tracking and reporting to monitor outreach, engagement, and program outcomes
- Strong written and verbal communication skills; consistently provide clear, compassionate communication and prompt, professional responses
- Experienced in blog and social media management; oversees content strategy for Seattle Children’s Autism Center platforms, increasing engagement scores and follower growth
- Knowledgeable in health equity, disability advocacy, and patient-centered care
- Proficient in virtual collaboration tools such as Microsoft Teams, Zoom, and SharePoint
- Experienced in inclusive program planning, community engagement, and outreach strategy
- Teaches autism education classes and develops engaging, accessible content to support learning for families, staff, and community partners
- Familiar with HIPAA and patient privacy practices
- Skilled in volunteer coordination and improving staff engagement and retention
- Creative and resourceful in developing accessible and impactful outreach materials
- Proven ability to successfully build and maintain strong cross-functional relationships at all levels of the organization
Timeline
Case Manager/Family Advocate
Seattle Children’s Hospital
08.2019 - Current
Community Outreach Coordinator
Seattle Children's Hospital
08.2019 - 10.2023
Family Services Coordinator
Seattle Children’s Hospital
01.2015 - 08.2019
Waitress, Bartender & Marketing Coordinator
Boston’s Restaurant
06.2006 - 01.2015
Bachelor of Arts - Human Services
Western Washington University
Master of Healthcare Administration (MHA) - Project Management Specialization
Colorado State University Global