Summary
Overview
Work History
Education
Skills
Timeline
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Rainee Riggins

Winter Springs,FL

Summary

Dynamic leader with proven success at Wal-Mart Supercenter, enhancing customer satisfaction through effective team management and innovative training programs. Skilled in operations management and problem-solving, I consistently drove performance improvements and streamlined processes, resulting in increased efficiency and employee engagement. Committed to fostering a collaborative work environment that motivates staff to excel.

Overview

21
21
years of professional experience

Work History

Person in Charge

BJ's Wholesale
02.2023 - Current
  • Assisted in daily operations to ensure smooth workflow and task completion.
  • Learned safety protocols and best practices for operational efficiency.
  • Supported team by organizing materials and maintaining cleanliness in work areas.
  • Adapted quickly to new tasks and procedures, demonstrating flexibility in role.
  • Collaborated with team members to enhance communication and teamwork effectiveness.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Overnight Operations Assistant Manager

Home Depot
02.2021 - 02.2023
  • Streamlined inventory management processes to enhance accuracy and reduce discrepancies.
  • Coordinated communication between departments to ensure timely project completion and resource allocation.
  • Developed training materials for new hires, improving onboarding efficiency and knowledge retention.
  • Monitored daily operations, identifying areas for process improvements and implementing solutions.
  • Assisted in scheduling staff shifts, optimizing workforce productivity and coverage during peak hours.
  • Collaborated with team members on special projects, fostering a culture of teamwork and continuous improvement.
  • Managed day-to-day department operations with effective workflow coordination.
  • Contributed to development of operational procedures to improve efficiency and accuracy.
  • Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
  • Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
  • Managed inventory control, ensuring stock levels were maintained to support daily operations effectively.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Completed daily logs for management review.
  • Managed and motivated employees to be productive and engaged in work.

Store Co-Manager

Wal-Mart Supercenter
09.2004 - 07.2020
  • Led daily operations to enhance customer service and store efficiency.
  • Developed training programs for new employees, fostering a collaborative team environment.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Analyzed sales data to identify trends, driving strategic product placement decisions.
  • Coordinated promotional events, increasing foot traffic and improving overall sales performance.
  • Managed scheduling and staffing to ensure operational coverage during peak hours.
  • Conducted performance evaluations, providing constructive feedback for employee development.
  • Streamlined checkout processes, enhancing customer satisfaction and reducing wait times.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Recommended quality workers to increase company's productivity and profitability.
  • Streamlined inventory management processes for timely stock replenishment and reduced excess inventory costs.
  • Supported the opening of new store locations by providing training and mentorship to newly appointed management teams for a smooth transition process.
  • Collaborated with co-manager in fostering a positive work environment that encouraged teamwork and motivated staff to excel.
  • Provided exceptional leadership by exemplifying company values and setting high standards for professional conduct among staff members.
  • Assisted in seasonal hiring efforts to ensure adequate staffing levels during peak business periods.
  • Coordinated special events within the store to drive customer engagement and increase brand loyalty.
  • Oversaw visual merchandising standards for the store, creating eye-catching displays that boosted foot traffic and increased sales conversion rates.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Managed daily cash handling procedures including reconciliations, deposits, and ensuring accurate transactions at all times.
  • Adapted quickly to changing market conditions and store needs, demonstrating flexibility and resilience in a fast-paced retail environment.
  • Developed efficient scheduling practices to optimize workforce productivity while minimizing labor costs.
  • Improved employee performance through effective coaching, training, and regular performance evaluations.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Reduced shrinkage levels through diligent monitoring of loss prevention measures and comprehensive staff training programs.
  • Ensured a high level of customer satisfaction with proactive engagement, addressing concerns, and providing personalized assistance.
  • Conducted regular audits on operational processes to identify inefficiencies or discrepancies requiring corrective action plans implementation.
  • Maintained compliance with company policies and procedures, ensuring store operations ran smoothly and efficiently.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking, and controlling expenses.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Assisted in recruiting, hiring and training of team members.
  • Approved regular payroll submissions for employees.

Education

Business

Williamstown High School
Williamstown, NJ
01-1988

Skills

  • Effective leadership
  • Team management
  • Staff development
  • Innovation skills
  • Motivation skills
  • Customer service
  • Goal oriented
  • Verbal and written communication
  • Decision-making
  • Training and mentoring
  • Operations management
  • Task delegation
  • Processes and procedures
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Team leadership

Timeline

Person in Charge

BJ's Wholesale
02.2023 - Current

Overnight Operations Assistant Manager

Home Depot
02.2021 - 02.2023

Store Co-Manager

Wal-Mart Supercenter
09.2004 - 07.2020

Business

Williamstown High School

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Rainee Riggins