Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rainee Trevino

Elgin,TX

Summary

Dedicated with 9 years' experience combining customer service, finance, legal, and office administrative work.

Overview

10
10
years of professional experience

Work History

Development Services Technician I

Bastrop County Development Services
Bastrop, TX
12.2022 - Current
  • Welcome customers, answer emails and phone calls to provide the public with information regarding the department
  • Direct customer communication to appropriate department personnel
  • Receive and review applications in office and online pertaining to development, on-site sewage facilities, and food permits
  • Receive and distribute complaint forms
  • Review maps, surveys, plats, engineer plans
  • Process payments for the department
  • Complete daily payment report
  • Open and distribute incoming mail

Legal Secretary II

Texas Commission on Law Enforcement
Austin, TX
10.2021 - 11.2022
  • Responded to public information requests.
  • Drafted letters and prepared legal correspondence pertaining to letter ruling briefs for the general counsel before sending to the Office of Attorney General Open Records Division.
  • Processed subpoenas issued to the agency.
  • Processed expungement orders and ensured all information from the agency was properly disposed of.
  • Directed customer communication to appropriate department personnel.
  • Retrieved documents and files from records rooms and online databases.
  • Entered and created boxes of records and prepared them for transportation to the off site storage facility per the retention schedule of the Texas State Library and Archives Commission.
  • Prepared quarterly reports for commission meetings.
  • Attended commission meetings.

Customer Service Representative

Texas Commission on Law Enforcement
Austin, TX
10.2018 - 10.2021
  • Answered incoming calls in a call center environment serving law enforcement licensees and the general public.
  • Reviewed law enforcement applications from federal and out-of-state law enforcement officers seeking peace officer licensure in Texas.
  • Entered data from incoming applications in to the database.
  • Reviewed and updated customer information in the database.
  • Received, sorted and distributed incoming mail.
  • Processed incoming checks and submitted daily finance reports.
  • Served as a front desk receptionist as needed.

Remote Member Service Specialist

Randolph Brooks Federal Credit Union
Austin, TX
12.2016 - 10.2018
  • Opened bank accounts for new and existing members with the credit union via video calls.
  • Reviewed various documents, credit reports, and internal databases to establish membership eligibility.
  • Served a large number of members during high-volume shifts and remained composed and professional in stressful situations.
  • Assisted members and the Consumer Lending department in submitting loan, credit card, and line of credit applications.
  • Marketed credit union products to help fit members' needs.
  • Responded and assisted members with account inquiries and updates.
  • Ordered checks, placed stop payment orders, and conducted additional special services for members.
  • Maintained confidentiality of bank records and member information.

Bank Supervisor

First Convenience Bank
Elgin, TX
04.2014 - 12.2016
  • Provided great customer service by identifying and addressing customer concerns and inquiries.
  • Conducted teller transactions
  • Approved teller transactions
  • Conducted teller drawer audits and vault audits.
  • Submitted daily teller proof work for review.
  • Supplied tellers with coin and currency.
  • Processed and approved international and domestic wire transfers, cashed checks and posted deposits and withdrawals.
  • Trained new employees.
  • Marketed banking products to customers and potential new customers.
  • Processed and approved international and domestic wire transfers.

Education

High School Diploma -

Elgin High School
Elgin, TX
06.2013

Skills

  • Fluent in Spanish
  • Proficient in Microsoft Outlook, Word, Adobe, and some Excel
  • Types 60 WPM
  • Data entry
  • Verbal and written communication
  • Attention to detail
  • Prioritization and planning
  • Multitasking
  • Organization
  • Adaptability
  • Confidentiality and Data Protection

Timeline

Development Services Technician I

Bastrop County Development Services
12.2022 - Current

Legal Secretary II

Texas Commission on Law Enforcement
10.2021 - 11.2022

Customer Service Representative

Texas Commission on Law Enforcement
10.2018 - 10.2021

Remote Member Service Specialist

Randolph Brooks Federal Credit Union
12.2016 - 10.2018

Bank Supervisor

First Convenience Bank
04.2014 - 12.2016

High School Diploma -

Elgin High School

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Rainee Trevino