Summary
Overview
Work History
Education
Skills
Timeline
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Rainel Florian

Miami,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings.

Overview

3
3
years of professional experience

Work History

Resolution Coordinator III

Walmart
, Remote
07.2023 - 09.2023
  • Answered, screened and processed high volume of calls, emails, and chats with call management system and web-based communications.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Conducted a thorough investigation on accounts that showed potential suspicious activity.
  • Used multiple data sources to derive end-to-end fraud performance metrics.
  • Made recommendations for closing accounts and performed associated follow-up.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Property Management Assistant /Front Desk Associate

FirstService Residential
Miami, FL
02.2021 - 07.2023
  • Answered phone calls and emails to respond to customer inquiries and transferred calls to appropriate staff members.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Trained newly hired employees on front desk procedures and business operations.
  • Emailed and mailed invoices and reminders to clients to obtain payments within expected deadlines.
  • Drove integrity of accounting information by recording, verifying and processing accounts payable and accounts receivable transactions according to standard protocol.
  • Maintained important files, running reports, developed spreadsheets and delivered updates on occupancy and revenue.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Verified outdated data and implemented necessary changes to records.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Coordinated appointments, meetings and conferences.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.

Education

High School Diploma -

William H. Turner Technical Arts High School
Miami, FL
05.2019

Skills

  • Multi-Line Phone Systems
  • Data Gathering
  • Phone and Email Etiquette
  • Issue Escalation
  • Invoicing and Billing
  • Computer Skills
  • Customer Service
  • Filing and Data Archiving
  • Meticulous Attention to Detail
  • Decision Making
  • Time Management
  • Multitasking and Prioritization
  • Data Entry
  • Microsoft Office
  • Schedule Management
  • Account Information Review
  • Live chat support
  • Bilingual (English & Spanish)

Timeline

Resolution Coordinator III

Walmart
07.2023 - 09.2023

Property Management Assistant /Front Desk Associate

FirstService Residential
02.2021 - 07.2023

High School Diploma -

William H. Turner Technical Arts High School

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Rainel Florian