Rainelle Ussin
San Antonio,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty and efficient, problem-solving.
Overview
16
16
years of professional experience
Work History
Caregiver/Provider
Alegre Home Care/Pride Home Health
San Antonio, TX
04.2017 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Customer Service Representative
Conduit Global Call Center
San Antonio, TX
10.2016 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Exhibited high energy and professionalism when dealing with clients and staff.
Preschool Teacher
Career Point Daycare
San Antonio, TX
01.2011 - 09.2016
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
Manager/Hostess
Podnas Catfish And Po’Boys
San Antonio, TX
03.2008 - 01.2011
- Managed and motivated employees to be productive and engaged while working at the restaurant.
- Maintained professional, organized, fun and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Greeted all patrons with a welcoming smile while creating a pleasant atmosphere as well as supplying their needs
Education
Associates - English
St. Philip's College
San Antonio, TX2010
High School Diploma -
Sam Houston High School
San Antonio, TX06.2003
Skills
- Time Management
- Problem-Solving
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Computer Proficiency
- Professional telephone demeanor
Timeline
Caregiver/Provider
Alegre Home Care/Pride Home Health
04.2017 - Current
Customer Service Representative
Conduit Global Call Center
10.2016 - 04.2021
Preschool Teacher
Career Point Daycare
01.2011 - 09.2016
Manager/Hostess
Podnas Catfish And Po’Boys
03.2008 - 01.2011
Associates - English
St. Philip's College
High School Diploma -
Sam Houston High School