Rainer Valerio
Rochester
Summary
Dynamic bilingual sales professional with three years of experience in driving revenue and enhancing customer satisfaction. Proven track record in leveraging advanced sales techniques to exceed targets and build lasting client relationships.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express Hotel
Rochester
05.2025 - Current
- Greeted visitors and clients with professionalism and courtesy.
- Maintained cleanliness and organization of front desk area and lobby.
- Handled inquiries from clients, providing accurate information and support.
Outside Sales Representative
Spectrum
Rochester
04.2024 - 01.2025
- Developed and implemented sales strategies to increase revenue.
- Generated leads through cold calling, networking events, referrals.
- Negotiated contracts with customers to close deals in a timely manner.
- Created customized presentations for prospective clients based on their needs.
Call Center Manager
Maximus
Rochester
04.2023 - 04.2024
- Managed daily operations of call center team to ensure smooth workflow.
- Developed and implemented strategies to enhance team performance.
- Monitored call metrics and provided feedback for continuous improvement.
- Coordinated staff schedules to maintain adequate coverage for peak times.
- Resolved escalated customer issues efficiently and effectively.
Assistant Manager
Acceptance Now
Rochester
11.2021 - 02.2023
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Developed key customer relationships to increase sales.
Skills
- Sales strategies
- Customer relationship management
- Market analysis
- Presentation skills
- Team leadership
Timeline
Front Desk Receptionist
Holiday Inn Express Hotel
05.2025 - Current
Outside Sales Representative
Spectrum
04.2024 - 01.2025
Call Center Manager
Maximus
04.2023 - 04.2024
Assistant Manager
Acceptance Now
11.2021 - 02.2023
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