Rainesha Lenzy
Massillon,OH
Summary
Compassionate behavioral health technician/ Medical Assistant skilled in providing direct patient support and enhancing treatment outcomes. Strong background in emotional engagement, safety protocol adherence, and comprehensive documentation. Committed to leveraging teamwork and empathy to create a positive impact in patient care and community support.
Overview
10
10
years of professional experience
Work History
Behavior Health Technician
Sunrise Vista
Canton, Ohio
07.2024 - Current
- Provided direct care to patients in a clinical setting.
- Assisted in implementing treatment plans for patient recovery.
- Provided emotional support and engaged patients to enhance their well-being.
- Collaborated with staff to create personalized care plans that addressed individual patient needs.
- Facilitated recreational activities to encourage social interaction and improve patient morale.
- Ensured a safe environment by following established safety protocols consistently.
- Documented behavioral incidents to keep accurate records.
Assistant Manager
Chipotle Grill
Massillon, Ohio
07.2016 - 11.2023
- Scheduled employee shifts to ensure adequate coverage during peak hours.
- Supported team in daily operations and customer service initiatives.
- Trained and mentored new staff on company policies and procedures.
- Resolved customer complaints effectively, maintaining high satisfaction levels.
- Conducted regular staff meetings to communicate updates and expectations clearly.
- kept a clean and safe environment to eat in
- Maintained accurate records of sales transactions using point-of-sale systems.
Medical Assistant
Aultman
Massillon, OH
07.2023 - 08.2023
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to gather medical history, chief complaints, and vital signs for accurate diagnosis.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
- Relayed patient messages to physicians regarding concerns, condition updates, or refill requests to support timely treatment.
- Documented patient visit notes to ensure continuity of care and accurate medical records.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Education
Medical Assisting
Ross College
Canton, OH08-2023
High School Diploma -
Washington High School
Massillon, OH05-2016
Skills
- Behavioral intervention knowledge
- Crisis Intervention
- Fundamental medical procedures
- Data collection
- Microsoft Office Expertise
- Office administration
- Effective communication
- Active listening
- Interpersonal skills
- Critical Thinking
- Calm under pressure
- problem-solving skills
- Teamwork
- Emotional resilience
Timeline
Behavior Health Technician
Sunrise Vista
07.2024 - Current
Medical Assistant
Aultman
07.2023 - 08.2023
Assistant Manager
Chipotle Grill
07.2016 - 11.2023
Medical Assisting
Ross College
High School Diploma -
Washington High School