RAINEY BAILEY
Oxford,GA
Summary
Newly licensed EMT competent in CPR, patient assessment and care with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. 6 Years workforce experience with supervising teams and providing exceptional customer service. Skilled in resolving issues and implementing company standards and policies
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
04.2024 - Current
- Delivered high-quality beverages and exceptional customer service in fast-paced environment.
- Operated espresso machines and brewing equipment to prepare a variety of coffee drinks.
- Maintained cleanliness and organization of work area, adhering to health and safety standards.
- Assisted in training new team members on coffee preparation techniques and customer interaction.
Medical Receptionist
Loganville Family Medicine
10.2023 - 05.2024
- Managed patient check-in and appointment scheduling using electronic health record systems.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Processed insurance verifications and patient registration forms for accuracy and compliance.
- Assisted in maintaining medical records by ensuring timely updates and confidentiality standards.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Server
Mystic Grill
10.2022 - 10.2023
- Delivered exceptional customer service, ensuring a positive dining experience for guests.
- Managed multiple tables efficiently in high-pressure environments while maintaining attention to detail.
- Collaborated with kitchen staff to communicate special requests and ensure timely food delivery.
- Trained and mentored new servers on restaurant policies, menu items, and customer engagement techniques.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards consistently.
Shift Supervisor
Starbucks
11.2021 - 10.2022
- Supervised daily operations to ensure exceptional customer service and product quality.
- Trained and mentored team members on beverage preparation and customer engagement techniques.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Enforced adherence to health and safety regulations, enhancing workplace safety standards.
- Resolved customer complaints efficiently, ensuring satisfaction and promoting brand loyalty.
General Manager
Jimmy John's
04.2019 - 10.2021
- Oversaw daily operations, ensuring efficient workflow and high-quality service delivery.
- Developed training programs for staff to enhance performance and maintain operational standards.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, driving strategic decisions to increase profitability.
- Monitored compliance with health and safety regulations, fostering a safe work environment for staff and customers.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Education
Associate of Applied Science - Radiologic Technology
Gwinnett Technical College
Lawrenceville, GA05-2028
EMT Program Complete And AEMT Program in Progress -
Georgia Institute of EMS
Covington, GA11-2026
Skills
- CPR
- Patient assessment
- Customer Service
- Interpersonal Skills
- Teamwork
- Dependability
- Problem Solving
- Communication
- Basic life support
Certification
- NREMT E4080735 March 2028
- Georgia EMT E041625 March 2028
- BLS for Healthcare Providers April 2027
Timeline
Barista
Starbucks
04.2024 - Current
Medical Receptionist
Loganville Family Medicine
10.2023 - 05.2024
Server
Mystic Grill
10.2022 - 10.2023
Shift Supervisor
Starbucks
11.2021 - 10.2022
General Manager
Jimmy John's
04.2019 - 10.2021
Associate of Applied Science - Radiologic Technology
Gwinnett Technical College
EMT Program Complete And AEMT Program in Progress -
Georgia Institute of EMS