Rainey Evans Yake
Jackson,MS
Summary
Experienced customer service professional with a diverse background in various roles. Proficient in handling multiple point-of-sale systems, cash transactions, and various types of transactions. Utilizes strong data entry and computer skills to enhance workplace efficiency and accuracy of records and procedures. Well-versed in the operations of both retail and food service establishments. Demonstrates exceptional ability to establish excellent customer rapport through honesty and accountability. Enthusiastic about continuous learning and acquiring new skills and competencies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Leader/Cashier
Stamps Super Burgers
06.2022 - Current
- Take and verify food orders from various sources, serve customers, clean and maintain the lobby and counters, stock drink cooler and condiment boxes, perform transactions, and maintain a balanced cash till
- Maintain and keep inventory of merchandise, manage miscellaneous inventory tasks, resolve customer complaints and process refunds, make change for cash till and maintain the change safe
- Make and pick up change orders, train new employees, make and pick up supply orders, open and close store as needed, cross-train and assist in various kitchen positions as needed, check in and verify deliveries when needed
- Taking phone calls from other employees while off-duty who forgot procedures and troubleshooting
- Perfect cash drawer so many times in a row the owners came up with new incentives and rewards for the accomplishment
- Earned employee of the month numerous times during employment
Cashier
Zaxby's
12.2021 - 02.2022
- Confirm and process transactions involving cash, credit or debit cards, gift cards, and loyalty accounts using the POS
- Take, verify, and prepare customer orders
- Clean and maintain the dining area
- Make drinks and upkeep the fountain machines
Night Auditor
Hilton Garden Inn Hotel
09.2021 - 12.2021
- Perform front desk duties such as checking guests in and out, making, modifying, and canceling reservations, and otherwise assisting guests
- Inspect and verify security of restricted areas and ensure all locks are secure and in good working order
- Create, compile, distribute, print, and archive various reports according to company policy and procedures
- Perform regular system updates, backups, and restarts to ensure computer system integrity
Customer Service Representative
Cadence Bank, NA
06.2021 - 06.2021
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
ITM Concierge
Cadence Bank, NA
01.2021 - 02.2021
- Triaged customer needs and efficiently directed drive-thru traffic accordingly
- Guided customers in the use of the ITM
- Maintained a detailed log of customer conversion results
- Answered customer inquiries about bank and ITM procedures
Pickup Counter Associate
Belk
11.2020 - 12.2020
- Maintained clean workspaces, adhering to health codes and company standards for a professional appearance.
- Assisted in training new employees on company policies, product information, and best practices for excellent service delivery.
- Provided knowledgeable assistance about products and services offered, increasing upselling opportunities.
- Displayed excellent time management skills by prioritizing tasks effectively during peak hours while still delivering quality service results.
- Collaborated effectively with team members, contributing to a well-organized and productive work environment.
- Utilized strong communication skills for clear correspondence with both customers and colleagues, fostering better relationships.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Accurately inventoried and organized parcels in both the central and secured order storage areas
- Checked in, inventoried, and stored delivery items.
- Maintained cart corral as needed by retrieving, cleaning, and sorting carts as needed
- Assisted in various departments, performing Sales Associate, Order Picking, and Stocking tasks as needed
Bridal Associate
Belk
10.2019 - 03.2020
- Assisted couples in setting up bridal registries and advised on selecting items
- Guided customers on using the in-store registry lookup tool to find and print their desired registry
- Wrapped registry gifts efficiently and aesthetically according to company standards and guidelines
- Aided customers in special ordering out-of-stock or limited registry items.
- Maintained and stocked the bridal displays and insured good working order of registry kiosks
- Simultaneously performed standard Housewares Associate duties to ensure smooth operation of the whole department
Housewares Associate
Belk
10.2018 - 10.2019
- Increased customer satisfaction by providing exceptional service and product knowledge in the housewares department.
- Coordinated the setup of promotional displays during seasonal changes or store-wide events, generating interest from shoppers.
- Promoted store events and special offers through active communication with customers, increasing awareness and participation rates.
- Addressed customer inquiries and concerns promptly, fostering an environment of trust and loyalty.
- Processed transactions accurately and efficiently while maintaining a high level of customer interaction throughout the sale process.
- Assisted in loss prevention efforts by monitoring customer activity and reporting any suspicious behavior to store management.
- Assisted customers in selecting appropriate products for their needs, resulting in a higher rate of return visits.
- Developed strong relationships with repeat customers through consistent engagement and personalized service recommendations.
- Collaborated with team members to maintain a clean, organized, and well-stocked sales floor, ensuring a positive shopping experience for all customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
Sales Associate
Belk
07.2018 - 10.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Cashier
Brewski's
08.2015 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Operated multiple POS simultaneously
- Cleaned and maintained various machines and dispensers as needed
- Adhered to all laws and restrictions regarding alcohol, tobacco, and other restricted sale items.
Remodel Associate
Walmart
01.2015 - 06.2015
- Contributed to a positive work environment by offering support and assistance to fellow team members as needed.
- Provided exceptional customer service while working in an active retail setting during ongoing remodels, addressing questions or concerns promptly and professionally.
- Assisted in post-remodel cleanup efforts, leaving the store in pristine condition and ready for business operations to resume seamlessly.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Assisted with various sales associate tasks as needed
- Constructed, moved, cleaned, and stocked shelves and displays according to plannograms
Education
High school diploma -
Riverside High School
Avon, MS05.2013
Some College - Secondary Education
Mississippi State University
Starkville, MS05.2014
Skills
- Cashiering
- POS use and management
- Food Handling and Safety
- Data entry
- Planograms
- Inventory skills
- Phone skills
- Microsoft Office
- Typing
- Customer service
- Team collaboration and leadership
- Staff education and training
- Computer Skills
- Organizational skills
Accomplishments
- While at Brewski's, I was the only worker to pass every ID sting performed by law enforcement.
- As an ITM Concierge, I designed the customer conversion rate calculator that was adapted by the company for use by all concierges.
- Created and trained management in the use of planograms
- Designed the company's first inventory management system
- Aided in the creation of employee performance incentives
- Developed many current FOH SOPs
At Stamps, I have:
Certification
Driver's License
Timeline
Shift Leader/Cashier
Stamps Super Burgers
06.2022 - Current
Cashier
Zaxby's
12.2021 - 02.2022
Night Auditor
Hilton Garden Inn Hotel
09.2021 - 12.2021
Customer Service Representative
Cadence Bank, NA
06.2021 - 06.2021
ITM Concierge
Cadence Bank, NA
01.2021 - 02.2021
Pickup Counter Associate
Belk
11.2020 - 12.2020
Bridal Associate
Belk
10.2019 - 03.2020
Housewares Associate
Belk
10.2018 - 10.2019
Sales Associate
Belk
07.2018 - 10.2018
Cashier
Brewski's
08.2015 - 08.2018
Remodel Associate
Walmart
01.2015 - 06.2015
High school diploma -
Riverside High School
Some College - Secondary Education
Mississippi State University
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