Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Rainey Kent

Rainey Kent

Greeneville,TN

Summary

Certified pharmacy technician

Overview

11
11
years of professional experience

Work History

Certified Pharmacy Technician

CVScaremark
11.2023 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.

Sales representative

Xfinity
03.2023 - Current
  • Sales and up sell
  • Coordinate with customer accounts to ensure client satisfaction throughout the sales cycle
  • Maintained a detailed knowledge of the features and benefits of a wide product range and explained key information to customers
  • Coordinate with the sales manager and representatives to explore new business opportunities
  • Manage relationships with 35+ clients throughout all phases of the sales cycle
  • Maintained communication with clients throughout the sales process, identify solutions to customer issues, and build long-term relationships, resulting in a 76% client retention rate
  • Prospected for new clients using professional networking and promotional events
  • Educate prospects on benefits of the company's services and use consultative sales techniques
  • Attend meetings with the outside sales team and sales manager to identify improvements to the sales pitch, upselling techniques, and sales strategy
  • Developed action plans, promotional strategies, and sales processes to drive conversions and secure new customer business
  • Serve as the point of contact for accounts, field client issues and concerns, build long-term relationships, and deliver value-added services to improve account retention

Pharmacy technician

CVS
02.2022 - 03.2023
  • Perform data entry for patient information and medications and ensure compliance with HIPAA regulations and patient confidentiality laws
  • Deliver quality customer service, prepare prescriptions, field inquiries, escalate issues to the Pharmacist, and achieve a 92% customer satisfaction rating
  • Oversee claims processing for third-party program prescriptions
  • Adhere to proper infection control to ensure a sanitary environment and reduce the spread of disease
  • Restock clinical tools, including gloves, masks, gowns and other supplies needed to safe medical care
  • Utilize in-store software to collect patient and drug information necessary to fill required prescriptions
  • Provide excellent customer service by greeting customers, filling prescriptions, and providing basic information about medication use and general healthcare
  • Delivered support to the pharmacist, provided strong customer service, and entered patient and drug information maintain accurate patient records
  • Processed claims for third-party program prescriptions
  • Prepared prescription medications for postage for those enrolled in the prescription-by-mail program
  • Answered phones and provided support for all queries not requiring direct pharmacist intervention
  • Communicate consistently with providers to ensure all prescriptions are correct and refills are processed in a timely manner
  • Filled medication carts and trays as directed by the head pharmacist
  • Maintained records regarding requested prescriptions and medication distribution

Sales representative

Xfinity
02.2021 - 02.2022
  • Coordinate with customer accounts to ensure client satisfaction throughout the sales cycle
  • Developed action plans, promotional strategies, and sales processes to drive conversions and secure new customer business
  • Serve as the point of contact for accounts, field client issues and concerns, build long-term relationships, and deliver value-added services to improve account retention

Food and safety quality control

Premium waters
10.2019 - 03.2021
  • Company Overview: Food and safety quality control
  • Ensure compliance with quality control standards during vehicle audits
  • Ensured compliance with quality assurance standards and provided high-quality service to customers
  • Develop and implement facility policies to ensure compliance with food safety regulations and quality control standards
  • Meet with suppliers to perform quality audits on raw ingredients to maintain gluten-free and kosher certifications for plant-based meat products
  • Inspect products for consistency with quality standards, including packaging, labeling, and functionality
  • Analyzed any production issues or quality defects, and coordinated with manufacturing teams to identify corrective actions and long-term solutions
  • Conducted daily inspections of food products to ensure compliance with food safety regulations
  • Monitored food quality and production processes to minimize food waste
  • Ensured compliance with relevant safety regulations, including HACCP and FSMA
  • Performed regular tests on products and raw materials to identify any potential issues
  • Investigated customer complaints and made necessary corrections
  • Compiled reports on food safety and quality control results, and presented them to management
  • Food and safety quality control

Server

Farmers daughter
01.2015 - 01.2019
  • Cross-sold and upsold technology products to small and medium-sized businesses, conducted prospecting, built client relationships, and generated $150K in annual sales
  • Manage sales data, leads, and reporting using Salesforce CRM
  • Provided customer service and sales assistance to 25-40 customers per day, fielded phone inquiries, and provided education on products, pricing, and promotions
  • Optimize service quality by actively listening and responding to customer requests
  • Accurately record orders on Xonos POS system and cash out customers after each meal
  • Greet customers and offer seating options
  • Provide menu and recommend food and drink options based on customer queries
  • Promptly serve food orders and various hot and cold beverages to customers
  • Check back to ensure customers are satisfied with all food items
  • Described daily specials and recommended popular dishes on request
  • Deliver menus to guests on arrival, take drink orders, and offer appetizer suggestions
  • Accurately record and submit each guest's food order to the kitchen staff
  • Deliver meals to table promptly to ensure all food is served hot
  • Check salad bar temperatures, and rotate cold foods to ensure safety and compliance with health regulations
  • Checked on each table regularly to ensure order accuracy and customer satisfaction
  • Take and prepare food and drink orders for customers of this hotel bar-restaurant
  • Welcome guests and provide food and drink menus
  • Collaborate with barbacks and other team members to keep facility clean, organized, and well stocked
  • Stocked and restocked beverages, garnishes, and glassware and silverware as needed
  • Serve various food and beverage orders to customers
  • Distribute food and drink menus to customers and answer any questions about order options or daily specials

Property manager

Hallmark properties
01.2014 - 01.2015
  • Maintain a clean and orderly work area at all times
  • Closely follow all food safety and sanitation guidelines
  • Gained strong foundation in customer service, welcoming and seating guests at this upscale restaurant
  • Collaborated on a team comprising various kitchen staff, barbacks, bussers, waiters, and hosts and hostesses
  • Collect security deposits and make deductions in event of serious policy violations, such as extensive cabin damage
  • Calculate occupancy rates and create financial graphs and charts in Microsoft Excel
  • Prepare reports with Microsoft Word and presentations with Microsoft PowerPoint
  • Collect cash and checks from tenants, issue receipts, and follow up on late payments as needed
  • Prepare financial reports to help property owners and investors understand how each building has performed in terms of expense ratios and profit
  • Start eviction proceedings per state and local laws when clients fall behind on rent payments or commit serious lease violations
  • Manage personnel by assigning tasks and following up to ensure each assignment has been completed correctly
  • Schedule maintenance work based on tenant requests, and assign personnel to complete work orders
  • Conduct tours of vacant units and answer questions about company rental policies
  • Collect security deposits, pet deposits, rent payments, and any payments for damage
  • Issue warnings for policy violations, such as noise complaints or damage to building common areas
  • Prepare expense reports using receipts submitted by maintenance workers, building managers, and owners
  • Respond to tenant questions or complaints about building policies
  • Collect and record rent payments in AppFolio property management software
  • Collected rent payments, issued receipts to tenants, and recorded each payment in Buildium software
  • Followed up with tenants by phone and certified letter if rent payments were 10+ days late, and started eviction proceedings after 60 days of nonpayment
  • Remitted payments to contractors and other vendors, per internal accounts payable procedures

Education

Certified Pharmacy Technician - Pharmacy Technician

Pctb
Johnson City, TN
03.2024

High school diploma -

Everett high
Everett, washington
06.2002

Skills

  • Food and safety quality control

Personal Information

Title: Sales representative

Timeline

Certified Pharmacy Technician

CVScaremark
11.2023 - Current

Sales representative

Xfinity
03.2023 - Current

Pharmacy technician

CVS
02.2022 - 03.2023

Sales representative

Xfinity
02.2021 - 02.2022

Food and safety quality control

Premium waters
10.2019 - 03.2021

Server

Farmers daughter
01.2015 - 01.2019

Property manager

Hallmark properties
01.2014 - 01.2015

High school diploma -

Everett high

Certified Pharmacy Technician - Pharmacy Technician

Pctb

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Rainey Kent