Rainey Kent
Greeneville,TN
Summary
Certified pharmacy technician
Overview
11
11
years of professional experience
Work History
Certified Pharmacy Technician
CVScaremark
1510 East Andrew Johnson Hey
11.2023 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Sales representative
Xfinity
03.2023 - Current
- Sales and up sell
- Coordinate with customer accounts to ensure client satisfaction throughout the sales cycle
- Maintained a detailed knowledge of the features and benefits of a wide product range and explained key information to customers
- Coordinate with the sales manager and representatives to explore new business opportunities
- Manage relationships with 35+ clients throughout all phases of the sales cycle
- Maintained communication with clients throughout the sales process, identify solutions to customer issues, and build long-term relationships, resulting in a 76% client retention rate
- Prospected for new clients using professional networking and promotional events
- Educate prospects on benefits of the company's services and use consultative sales techniques
- Attend meetings with the outside sales team and sales manager to identify improvements to the sales pitch, upselling techniques, and sales strategy
- Developed action plans, promotional strategies, and sales processes to drive conversions and secure new customer business
- Serve as the point of contact for accounts, field client issues and concerns, build long-term relationships, and deliver value-added services to improve account retention
Pharmacy technician
CVS
02.2022 - 03.2023
- Perform data entry for patient information and medications and ensure compliance with HIPAA regulations and patient confidentiality laws
- Deliver quality customer service, prepare prescriptions, field inquiries, escalate issues to the Pharmacist, and achieve a 92% customer satisfaction rating
- Oversee claims processing for third-party program prescriptions
- Adhere to proper infection control to ensure a sanitary environment and reduce the spread of disease
- Restock clinical tools, including gloves, masks, gowns and other supplies needed to safe medical care
- Utilize in-store software to collect patient and drug information necessary to fill required prescriptions
- Provide excellent customer service by greeting customers, filling prescriptions, and providing basic information about medication use and general healthcare
- Delivered support to the pharmacist, provided strong customer service, and entered patient and drug information maintain accurate patient records
- Processed claims for third-party program prescriptions
- Prepared prescription medications for postage for those enrolled in the prescription-by-mail program
- Answered phones and provided support for all queries not requiring direct pharmacist intervention
- Communicate consistently with providers to ensure all prescriptions are correct and refills are processed in a timely manner
- Filled medication carts and trays as directed by the head pharmacist
- Maintained records regarding requested prescriptions and medication distribution
Sales representative
Xfinity
02.2021 - 02.2022
- Coordinate with customer accounts to ensure client satisfaction throughout the sales cycle
- Developed action plans, promotional strategies, and sales processes to drive conversions and secure new customer business
- Serve as the point of contact for accounts, field client issues and concerns, build long-term relationships, and deliver value-added services to improve account retention
Food and safety quality control
Premium waters
10.2019 - 03.2021
- Company Overview: Food and safety quality control
- Ensure compliance with quality control standards during vehicle audits
- Ensured compliance with quality assurance standards and provided high-quality service to customers
- Develop and implement facility policies to ensure compliance with food safety regulations and quality control standards
- Meet with suppliers to perform quality audits on raw ingredients to maintain gluten-free and kosher certifications for plant-based meat products
- Inspect products for consistency with quality standards, including packaging, labeling, and functionality
- Analyzed any production issues or quality defects, and coordinated with manufacturing teams to identify corrective actions and long-term solutions
- Conducted daily inspections of food products to ensure compliance with food safety regulations
- Monitored food quality and production processes to minimize food waste
- Ensured compliance with relevant safety regulations, including HACCP and FSMA
- Performed regular tests on products and raw materials to identify any potential issues
- Investigated customer complaints and made necessary corrections
- Compiled reports on food safety and quality control results, and presented them to management
- Food and safety quality control
Server
Farmers daughter
01.2015 - 01.2019
- Cross-sold and upsold technology products to small and medium-sized businesses, conducted prospecting, built client relationships, and generated $150K in annual sales
- Manage sales data, leads, and reporting using Salesforce CRM
- Provided customer service and sales assistance to 25-40 customers per day, fielded phone inquiries, and provided education on products, pricing, and promotions
- Optimize service quality by actively listening and responding to customer requests
- Accurately record orders on Xonos POS system and cash out customers after each meal
- Greet customers and offer seating options
- Provide menu and recommend food and drink options based on customer queries
- Promptly serve food orders and various hot and cold beverages to customers
- Check back to ensure customers are satisfied with all food items
- Described daily specials and recommended popular dishes on request
- Deliver menus to guests on arrival, take drink orders, and offer appetizer suggestions
- Accurately record and submit each guest's food order to the kitchen staff
- Deliver meals to table promptly to ensure all food is served hot
- Check salad bar temperatures, and rotate cold foods to ensure safety and compliance with health regulations
- Checked on each table regularly to ensure order accuracy and customer satisfaction
- Take and prepare food and drink orders for customers of this hotel bar-restaurant
- Welcome guests and provide food and drink menus
- Collaborate with barbacks and other team members to keep facility clean, organized, and well stocked
- Stocked and restocked beverages, garnishes, and glassware and silverware as needed
- Serve various food and beverage orders to customers
- Distribute food and drink menus to customers and answer any questions about order options or daily specials
Property manager
Hallmark properties
01.2014 - 01.2015
- Maintain a clean and orderly work area at all times
- Closely follow all food safety and sanitation guidelines
- Gained strong foundation in customer service, welcoming and seating guests at this upscale restaurant
- Collaborated on a team comprising various kitchen staff, barbacks, bussers, waiters, and hosts and hostesses
- Collect security deposits and make deductions in event of serious policy violations, such as extensive cabin damage
- Calculate occupancy rates and create financial graphs and charts in Microsoft Excel
- Prepare reports with Microsoft Word and presentations with Microsoft PowerPoint
- Collect cash and checks from tenants, issue receipts, and follow up on late payments as needed
- Prepare financial reports to help property owners and investors understand how each building has performed in terms of expense ratios and profit
- Start eviction proceedings per state and local laws when clients fall behind on rent payments or commit serious lease violations
- Manage personnel by assigning tasks and following up to ensure each assignment has been completed correctly
- Schedule maintenance work based on tenant requests, and assign personnel to complete work orders
- Conduct tours of vacant units and answer questions about company rental policies
- Collect security deposits, pet deposits, rent payments, and any payments for damage
- Issue warnings for policy violations, such as noise complaints or damage to building common areas
- Prepare expense reports using receipts submitted by maintenance workers, building managers, and owners
- Respond to tenant questions or complaints about building policies
- Collect and record rent payments in AppFolio property management software
- Collected rent payments, issued receipts to tenants, and recorded each payment in Buildium software
- Followed up with tenants by phone and certified letter if rent payments were 10+ days late, and started eviction proceedings after 60 days of nonpayment
- Remitted payments to contractors and other vendors, per internal accounts payable procedures
Education
Certified Pharmacy Technician - Pharmacy Technician
Pctb
Johnson City, TN03.2024
High school diploma -
Everett high
Everett, washington06.2002
Skills
- Food and safety quality control
Personal Information
Title: Sales representative
Timeline
Certified Pharmacy Technician
CVScaremark
11.2023 - Current
Sales representative
Xfinity
03.2023 - Current
Pharmacy technician
CVS
02.2022 - 03.2023
Sales representative
Xfinity
02.2021 - 02.2022
Food and safety quality control
Premium waters
10.2019 - 03.2021
Server
Farmers daughter
01.2015 - 01.2019
Property manager
Hallmark properties
01.2014 - 01.2015
High school diploma -
Everett high
Certified Pharmacy Technician - Pharmacy Technician
Pctb