Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rainey Trussell

Mcloud,OK

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Dynamic individual with hands-on experience in all aspects and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

14
14
years of professional experience

Work History

Child Welfare Specialist II

State of Oklahoma
01.2025 - 04.2025
  • Started training for:
  • Advocated for the best interests of children during court proceedings, presenting clear recommendations based on thorough evaluations.
  • Coordinated closely with schools, medical providers, therapists, and other relevant professionals to ensure comprehensive support for children in care.
  • Facilitated successful adoption placements by completing detailed assessments and matching children with appropriate adoptive families.
  • Entered and submitted Data in reports to supervisors and co- workers to keep everyone in the loop and make decisions for children.

Travel Agent

Why Not Travel?
01.2018 - 01.2020
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations.
  • Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
  • Followed up with customers to increase customer service with travel plans.
  • Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
  • Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
  • Updated and maintained customer databases to increase customer retention.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
  • Implemented a new customer relationship management system to better track client interactions and preferences, resulting in repeat bookings.
  • Improved client loyalty by consistently exceeding expectations with personalized travel advice and support.
  • Increased repeat business with exceptional customer service and follow-up communication.
  • Kept abreast of global travel advisories and communicated relevant updates to clients, ensuring their safety and well-being.
  • Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
  • Leveraged social media channels to showcase client testimonials and share exciting travel opportunities, attracting new clientele and fostering a sense of community among existing customers.
  • Worked with different Data entry plate forms.

Assistant Teacher/Mental Health and Disability Mgr

Kickapoo Headstart
08.2011 - 08.2014
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
  • Facilitated small group learning sessions, providing personalized attention to students struggling with course material.
  • Turned in reports with data concerning children at a national level.
  • Recorded In-kind donations in the Head start data base.
  • Managed class rooms and office work

Cashier

Wal-Mart Supercenter
10.2011 - 08.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Served hundreds of customers on a daily basis

Education

Bachelor of Science - Broadfield Social Science

Texas A&M Commerce
Commerce, TX
12-1999

Associate of Science - General Studies

Murray State College
Tishomingo, OK
05-1995

Skills

  • Trauma-informed care
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Reliability
  • Excellent communication
  • Active listening
  • Self motivation
  • Professionalism
  • Goal setting
  • Continuous improvement
  • File management
  • Data Entry
  • 10 key Knowledge
  • Familiar with Quickbooks
  • All ways willing to learn
  • Order taking
  • Reports and documents

Timeline

Child Welfare Specialist II

State of Oklahoma
01.2025 - 04.2025

Travel Agent

Why Not Travel?
01.2018 - 01.2020

Cashier

Wal-Mart Supercenter
10.2011 - 08.2012

Assistant Teacher/Mental Health and Disability Mgr

Kickapoo Headstart
08.2011 - 08.2014

Bachelor of Science - Broadfield Social Science

Texas A&M Commerce

Associate of Science - General Studies

Murray State College

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