Summary
Overview
Work History
Education
Skills
Timeline
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Raini Sullivan

Las Vegas,NV

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.

Overview

3
3
years of professional experience

Work History

Maitre D'

Tao Group Hospitality
08.2022 - Current
  • Trained, coached and evaluated subordinates to raise performance to company standard.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
  • Spoke clearly and persuasively in positive or negative situations and responded well to questions.
  • Accommodated special seating requests for guests to enhance satisfaction.

Lead Hostess

Nacho Daddy
03.2022 - 08.2022
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Answered customer questions about hours, seating, and menu information.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Server

Dough House
10.2021 - 03.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Assistant Manager

Capriotti's
05.2020 - 06.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Education

Associate of Business Administration - Business

College of Southern Nevada
Las Vegas, NV

Skills

  • Business Services
  • Aloha POS
  • Warm and Friendly
  • Corrective Actions
  • High-Volume Dining
  • Menu Memorization
  • Hospitality Service Expertise
  • Safe Food Handling Procedures
  • Enrolled in Bartending School
  • Operational Excellence
  • Training and Development

Timeline

Maitre D'

Tao Group Hospitality
08.2022 - Current

Lead Hostess

Nacho Daddy
03.2022 - 08.2022

Server

Dough House
10.2021 - 03.2022

Assistant Manager

Capriotti's
05.2020 - 06.2021

Associate of Business Administration - Business

College of Southern Nevada

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Raini Sullivan