Raini Tatum
Greenville,TX
Summary
Dynamic Key Training Professional with a proven track record at Public Storage, enhancing training programs and organizational development. Excelled in workshop facilitation and performance assessment, leveraging Microsoft Office suite for impactful presentations. Demonstrated exceptional multitasking and organizational skills, driving program success and operational efficiency. Achieved notable improvements in employee performance and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Key Training Professional
Public Storage
09.2022 - Current
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Learned and adapted quickly to new technology and software applications.
- Delivered services to customer locations within specific timeframes.
- Managed time efficiently in order to complete all tasks within deadlines.
- Operated cash register to process customer transactions.
- Performed material counts and full inventory audits.
- Trained and mentored 4 new personnel hired to fulfill various roles.
Assistant Manager
Domino's Pizza
02.2018 - 07.2021
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Cashier
La Madeline's French Cafe
08.2016 - 07.2017
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Accounting
Southern New Hampshire University
Hooksett, NH04-2025
Skills
- Sales training
- Organizational development
- Workshop facilitation
- Performance assessment
- Microsoft powerpoint, excel, and Word
- Workload management
- Money handling
- Multitasking and organization
Timeline
Key Training Professional
Public Storage
09.2022 - Current
Assistant Manager
Domino's Pizza
02.2018 - 07.2021
Cashier
La Madeline's French Cafe
08.2016 - 07.2017
Bachelor of Science - Accounting
Southern New Hampshire University
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