Raini Walker
St Louis,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team gols.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Nordstrom
Mission Viejo, CA
05.2023 - 12.2023
- Set up and activated customer accounts.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Collected deposits or payments and arranged for billing.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Updated databases with new and modified customer data.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Pharmacy Technician
Skin Specialty Solutions
Fenton, MO
02.2021 - 06.2022
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Established or maintained medications and other patient profiles.
- Organized work areas so that everything was easily accessible when needed.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Assisted pharmacist with clearing high volume of prescriptions.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Assisted in training new employees on pharmacy procedures.
Beauty Consultant
Palm Beach Tan
Fenton, MO
02.2020 - 04.2021
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
- Recommended appropriate products to meet customers' individual needs.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Kept counter and display areas in clean and neat fashion.
- Sold products and services to maintain daily sales goal.
- Scheduled appointments for customers using internal software system.
- Cleaned shelves, counters and tables to maintain organized store.
- Tracked inventory levels of beauty products and restocked shelves when necessary.
- Ensured all equipment was clean and sanitized between uses for safety reasons.
- Maintained records related to sales for store management.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Handled cash register transactions accurately and efficiently.
Sales Associate
PacSun-Pacific Sunwear
Des Peres, MO
08.2018 - 07.2019
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Prepared merchandise for purchase or rental.
- Placed special orders or called other stores to find desired items.
- Worked with fellow sales team members to achieve group targets.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Processed transactions using a point-of-sale system.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted customers to determine wants or needs.
- Bagged or packaged purchases and wrapped gifts.
- Answered incoming telephone calls to provide store, products and services information.
Education
Associate of Arts - Fashion And Communications
St. Louis Community College
Kirkwood, MOSkills
- Scheduling
- Information Security
- Account Updating
- Inbound and Outbound Calling
- Data Entry
- Product Knowledge
- Conflict Resolution
Timeline
Customer Service Representative
Nordstrom
05.2023 - 12.2023
Pharmacy Technician
Skin Specialty Solutions
02.2021 - 06.2022
Beauty Consultant
Palm Beach Tan
02.2020 - 04.2021
Sales Associate
PacSun-Pacific Sunwear
08.2018 - 07.2019
Associate of Arts - Fashion And Communications
St. Louis Community College
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