Rainie Monteith
Glen Allen,VA
Summary
Motivated individual with a strong background in customer service and sales. Experienced in building and nurturing customer relationships, as well as understanding their unique needs. Possesses excellent communication and interpersonal skills for delivering exceptional customer service. Known for organization and dependability, successfully managing multiple priorities with a positive attitude. Demonstrates a proactive approach to identifying and addressing issues, optimizing processes and supporting team objectives. Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks efficiently in fast-paced environments. Recognized for willingness to take on additional responsibilities to contribute to team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
To-Go Specialist
Olive Garden
07.2024 - Current
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Adjusted food preparation methods in accordance with customer requests.
Host
Olive Garden
11.2023 - Current
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Sales Associate
Bruster's
05.2023 - 09.2023
- Customer Service
- Cash Register Operation
- Teamwork and Collaboration
- Solved customer challenges by offering relevant products and services
- Engaged with customers to effectively build rapport and lasting relationships
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
Education
High School -
Glen Allen High School
Glen Allen, VA05.2025
Skills
- Goal oriented
- Complaint resolution
- Phone etiquette
- Quick learner
- Detail-oriented
- Flexibility
- Relationship building
- Problem-solving abilities
- Hospitality and accommodation
Certification
- Food Allergen Training Certificate - FOOD ALLERGY RESEARCH & EDUCATION (FARE) or Similar Organizations.
Languages
French
Limited Working
Timeline
To-Go Specialist
Olive Garden
07.2024 - Current
Host
Olive Garden
11.2023 - Current
Sales Associate
Bruster's
05.2023 - 09.2023
High School -
Glen Allen High School
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