Rainier Diaz
Suisun City,CA
Summary
Dedicated professional seeking a full-time position that offers professional challenges and allows for the utilization of strong interpersonal skills, effective time management, and problem-solving expertise. Eager to contribute abilities in a dynamic work environment to thrive and make a meaningful impact. Proven track record of successfully managing projects and collaborating with diverse teams, resulting in exceptional results and exceeding expectations.
Overview
20
20
years of professional experience
Work History
Utility Machine Operator
Pacific Gas and Electric Company
11.2023 - 05.2024
- Responsible for operating high-speed and manual equipment to process customer payments
- This includes payment extraction and processing check and cash payments by utilizing high speed imaging equipment
- While standing, operate various high-speed equipment, sorting incoming mail and extracting payments
- Sit, sort and affix labels to mail trays manually Push and roll mail carts within the immediate work area and various departments within the facility as needed
- Perform numerical data entry to record customer payments and balance account activity
- Receive bundles of checks and verify accuracy
- Prepare deposit slips and ensure proper balancing for bank deposits.
Bus Operator
Golden Gate Transit
06.2014 - 11.2023
- Transported customers to and from North Bay/ East Bay/ San Francisco counties uder a tight schedule.
- Maintain full understanding of local roads and traffic patterns
- Accept and process fares
- Answer questions from passengers with respect and accuracy, providing information about fares, schedule details
- Assist wheelchair passengers
- Conduct pre-trip inspections of bus for safe operation
- Contact dispatchers and company mechanics to report vehicle issues and other problems
- Report vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations
- Complete reports on patron count, non-scheduled mileage, vehicular deficiencies
- Obey federal, CA and local traffic laws and regulations to enable safe transportation for passengers
- Maintain CA Driver’s License B with Passenger Endorsement
- Follow the standards of Smith’s Driving System as well the company’s safety and health rules
- Interact effectively with a large diverse group of customers
- Deescalate and resolve any passenger issues.
Baggage Handler
Swissport
01.2013 - 04.2014
- Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight
- Transferred luggage from aircraft to collection areas safely using a tug
- Observed safety and privacy procedures in handling passengers' property
- Moved furniture and boxes using utility dolly and truck ramp
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network
- Prioritized working in a safe manner while keeping up with a fast-paced environment
- Communicating with my team members clearly in order to safely get our jobs done.
Barback
The Republic - Sports Bar and Restaurant
01.2012 - 01.2013
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
- Checked dining area supplies of linens, wrapped silverware and replenished low stock
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning
- Replaced empty kegs and soda syrups
- Restocked ice, condiments and snacks
- Set up advertising signs and displays on shelves, counters and tables
- Assisted wait staff with timely food delivery and guest requests.
Lead Project Coordinator
FedEx Office
11.2006 - 06.2012
- Consulted with customers on their print projects by offering them competitive price bids with quick turnaround times
- Kept projects on schedule by managing deadlines and adjusting workflows
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
- Maintained open communication by presenting regular updates on project status to customers
- Scheduled and facilitated meetings with customers to discuss deliverables, schedules and conflicts
- Verified quality of deliverables and conformance to specifications before submitting to clients
- Sourced, vetted and managed vendors needed to accomplish project goals
- Aided in the training of other team members
- Collated, sorted, and organized customer print orders
- Utilized POS system, handled financial transactions and made change
- Processed customer packages and provided shipping information when necessary
- Assembled parcels and prepared goods for shipping by wrapping items in insulation, placing them in containers, weighing packages, and affixing labels to packages.
Package Handler
United Parcels Service
11.2004 - 06.2006
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed
- Fastened receipts, packing slips and bills of lading, to shipments leaving facility
- Assembled, sealed and loaded packages into designated containers
- Removed jams and unblocked conveyor system to maintain flow of goods
- Followed verbal and written instructions to properly move and ship products.
Education
Abraham Lincoln High School
Skills
- Microsoft Office
- Record Keeping
- Problem Solving
- Time Management
- Effective Communication
- Adobe Photoshop
- Flexible and adaptable
- Critical thinking
- Teamwork
- Prioritize Safety
- Safe Driving
- Practice/Smith’s Driving System
- Order reading
- Quality assurance
- Adjusting routes
- Complaint resolution
Timeline
Utility Machine Operator
Pacific Gas and Electric Company
11.2023 - 05.2024
Bus Operator
Golden Gate Transit
06.2014 - 11.2023
Baggage Handler
Swissport
01.2013 - 04.2014
Barback
The Republic - Sports Bar and Restaurant
01.2012 - 01.2013
Lead Project Coordinator
FedEx Office
11.2006 - 06.2012
Package Handler
United Parcels Service
11.2004 - 06.2006
Abraham Lincoln High School
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