Rainier Koeners
San Francisco,CA
Summary
Dynamic leader with over 17 years of global venue management and hospitality experience and a deep industry knowledge. Highly skilled in managing venue operations with a track record of driving operational excellence and delivering revenue growth across multiple territories. Proven expertise in P&L management and stakeholder engagement. Adept at cross-functional team leadership, driving a world-class customer experience across 1500+ performances annually.
Overview
18
18
years of professional experience
Work History
Vice President, Regional Venues
ATG Entertainment
USA
07.2024 - Current
- Responsible for the operation of ATG's 12 regional venues in North America, and the delivery of over 1,500 performances annually.
- Directing excellence in all operational aspects, including marketing, ticketing, customer service, food and beverage, and facilities management.
- Focused on achieving and exceeding budget targets through growth initiatives across markets.
- Promoting ATG culture across multiple markets.
- Developing General Managers and their teams to deliver world-class, community focused experiences in their markets.
General Manager
ATG Entertainment
San Francisco
05.2019 - 07.2024
- Managed daily operations of three ATG theaters in San Francisco.
- Full P&L responsibility to include ticket sales, food and beverage, and cost management.
- Led a team of 500 employees to provide exceptional service to customers and producers.
- Liaised with city officials and other external stakeholders to promote ATG's interests within the city
Business Director, West End
ATG Entertainment
London
03.2018 - 05.2019
- Oversaw the operations of ATG's 11 theatres in London's West End.
- Developed and executed a strategy for enhancing customer service quality.
- Led the charge in delivering meaningful growth in food and beverage performance.
- Led a team of 11 General Manager
Group Director of Food & Beverage
ATG Entertainment
United Kingdom
01.2017 - 03.2018
- Developed and implemented ATG's food and beverage strategy for over 40 venues across the UK and North America.
- Negotiated nationwide supplier contracts, resulting in improved operational efficiencies across the U.K.
- Developed and implemented ATG's key customer experience concepts, including the VIP Lounge, premium bars, and at-seat delivery service
Various
ATG Entertainment
London
07.2007 - 01.2018
- Held various management positions in theatres across London's West End
Education
Leadership
Clore Leadership Program
LondonMusical Theatre
Guildford School of Acting
GuildfordTheatre, Film and Media studies
University of Utrecht
UtrechtSkills
- Operational management
- Revenue optimization
- Cross-functional team leadership
- Customer experience
- Hospitality
- Growth strategies
- Effective marketing execution
- P&L management
- Stakeholder engagement
- Contract negotiation
- Performance analytics
Timeline
Vice President, Regional Venues
ATG Entertainment
07.2024 - Current
General Manager
ATG Entertainment
05.2019 - 07.2024
Business Director, West End
ATG Entertainment
03.2018 - 05.2019
Group Director of Food & Beverage
ATG Entertainment
01.2017 - 03.2018
Various
ATG Entertainment
07.2007 - 01.2018
Leadership
Clore Leadership Program
Musical Theatre
Guildford School of Acting
Theatre, Film and Media studies
University of Utrecht
Similar Profiles
Davita Leaks JohnsonDavita Leaks Johnson
Area Director, Food and Beverage at ATG ENTERTAINMENT COMPANYArea Director, Food and Beverage at ATG ENTERTAINMENT COMPANY
Alice GruenAlice Gruen
Vip Hostess at BroadwaySF (Orpheum, ATG Theatres)Vip Hostess at BroadwaySF (Orpheum, ATG Theatres)
Andrew GilbertAndrew Gilbert
President and CEO at ATG of SWFL Inc.President and CEO at ATG of SWFL Inc.