Rainieri Castillo Reyes

My duties were to quickly help in the overall management of a high volume of migrant travelers arriving to New York City
other humanitarian purposes at various locations. These locations included the Roosevelt Hotel, which is used as a migrant
residential facility. Other locations I have been assigned to assist with are the Candler Hotel, the Row Hotel, Upper East , I have also provided communicational assistance in the form of Spanish language verbatim translation, transcription, and document data analysis. My numerous services include but are not limited to:

• Assisting with crowd control of over 1000-2000 rotationally incoming foreign migrants being bussed in from the southern US border.
• Collaborating with the US National Guard, US Army, and National Guard with supporting the Humanitarian Emergency Response & ReliefCenter’s (HERRC) efforts to provide shelter for over 115,000 individuals seeking humanitarian aid.
• Assisting DocGo Supervisors with the timely execution of intake arrivals, data entry, crowd control, and taking on additional duties asneeded by each individual facility in which I am assigned throughout the City of New York.
• Collaborating with translation and client directions or services in terms of Clinical Triage Services provided at the Roosevelt Hotel MigrantIntake Center.
• Providing information and direction to Urgent Care services at the Roosevelt Hotel Migrant Intake Center located on the 2nd floor levelabove the Mezzanine.
• Escorting migrants to their respective rooms after intake and registration while also directing them to childcare and nutritional services onthe main level of the Roosevelt hotel.
• Facilitated problem resolution services through active Spanish language to English language communications to better ascertain level ofservices and overall urgency of humanitarian need.
• Conducted check in and checkout services through HOST software programs which provided impeccable records keeping of all individualsarriving, leaving, or visiting as guests in all HERRC administered residential facilities.
• Supporting reserve security services for all locations with respectful adherence to individual property, rights, company procedures, state, andfederal law enforcement protocols.

• Assisted in the organization of several private dinner parties in Manhattan NY
• Responsible for overseeing that the dining room is properly stocked of all materials
• Coordinate with kitchen staff and organizers on special needs
• High orientation to detail and client requests.
• Maintained event cleanliness during service by promptly clearing dishes after each course.
• Provided friendly, courteous service to create memorable moments for guests.
• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Adjusted service based on customer requests and kitchen readiness.

• Manage the logistic of all the export products
• Analyze shipment logs
• Track inventory levels
• Order and track new supplies.
• Applied working knowledge of International Trade Compliance in reviews of internal processes, procedures and policies governing import and export rules and regulations.
• Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
• Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
• Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
• Negotiated freight rates with carriers for international transportation of goods.