Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Rainmary Torres Rivera

New York,NY

Summary

Strategic and results-driven professional with a proven track record in retail management, wholesale account management, client relations, and operations. Skilled in leading high performing teams, enhancing customer experience, and implementing solutions that drive revenue growth.

Overview

16
16
years of professional experience

Work History

Account Services Coordinator

Steve Madden
10.2023 - Current
  • Manage up to 18 customer accounts, ensuring accurate order entry, processing, and timely fulfillment.
  • Serve as primary client liaison, resolving issues and providing updates to boost satisfaction.
  • Collaborate cross-functionally with production and warehouse team to optimize supply chain performance.
  • Analyze order trends and inventory data to generate actionable reports for process improvements.
  • Process Electronic Data Interchange (EDI) transactions, ensuring seamless order flow and compliance with client systems.
  • Developed strong relationships with clients, leading to increased trust and loyalty.

Store Manager

Sam Edelman
01.2020 - 09.2023
  • Increased store sales by 17% thought CRM-driven clienteling and tailed marketing events.
  • Assisted in launching a CRM program focused on repeat clients and appointment based sales.
  • Planned and executed monthly strategy sessions, private events, and weekly objectives to grow traffic.
  • Supported multiple locations, including Houston and Soho flagship, during leadership transitions.
  • Partnered with corporate teams to align merchandising, allocation, and marketing efforts for profit maximization.

Associate Manager

Coach
09.2019 - 01.2020
  • Led onboarding and training programs to accelerate new hire performance and integration.
  • Delivered continuous feedback and coaching, resulting in improved team performance and goal attainment ensuring team was focusing on meeting a 1.5 UPT and 80% client capture.
  • Used data-driven insights to identify opportunities and implement successful sales strategies.
  • Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.

Key Holder

Theory
06.2018 - 09.2019
  • Played a pivotal role in enhancing the sales team's effectiveness by assisting in the development of sales training materials and conducting engaging training sessions focused on top sellers and company initiative's, leading to a well-informed and motivated sales force.
  • Led by example and actively supported sales associates during selling and client interactions while on duty, fostering a collaborative and high-performing team environment.
  • Developed appointment-based selling strategies, contributing 15% of monthly store sales.

Floor Coordinator

INTERMIX
01.2016 - 06.2018
  • Managed daily operations on the sales floor, including overseeing staff schedules, delegating tasks, and ensuring a smooth shopping experience for customers.
  • Implemented strategic merchandising plans to optimize product placement and drive sales, resulting in a 10% increase in revenue.
  • Reduced shrinkage through improved inventory monitoring and stock controls.
  • Led in-store loss prevention efforts, identifying shrink risks and implementing strategies to reduce loss.



Operations Manager

Skechers
08.2015 - 01.2016
  • Played a key role opening the Times Square flagship location, assisting with setup, staffing, training, and operational readiness.
  • Oversaw a team of 25 employees, providing leadership and guidance to ensure seamless daily operations.
  • Conducted regular audits of sales reports and inventory, identifying discrepancies and ensuring compliance with company standards.
  • Created and managed weekly schedules for cashiers, optimizing coverage during peak hours.


Store Manager

Journeys
04.2014 - 08.2015

Assistant Sales Manager

Nine West Group
10.2009 - 10.2013

Education

Bachelor of Science - Criminal Justice

Universidad De Puerto Rico
Carolina, PR
05.2012

Skills

    Microsoft Excel: Pivot tables, VLOOKUP, basic formulas, and data analysis

    Client Relationship Management (CRM)

    Sales Strategy & Clienteling

    Inventory & Operations Management

Timeline

Account Services Coordinator

Steve Madden
10.2023 - Current

Store Manager

Sam Edelman
01.2020 - 09.2023

Associate Manager

Coach
09.2019 - 01.2020

Key Holder

Theory
06.2018 - 09.2019

Floor Coordinator

INTERMIX
01.2016 - 06.2018

Operations Manager

Skechers
08.2015 - 01.2016

Store Manager

Journeys
04.2014 - 08.2015

Assistant Sales Manager

Nine West Group
10.2009 - 10.2013

Bachelor of Science - Criminal Justice

Universidad De Puerto Rico

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Rainmary Torres Rivera