RAIN XIAOWO WU
Bellevue,WA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
22
22
years of professional experience
Work History
Patient Service Specialist
Swedish Primary Care
2023.04 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Coordinate internal and external phone communications among caregivers, patients, and patient advocates.
- Collect required copays and inquire about outstanding balances.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
Associate Banker
East and West Bank
2021.09 - 2022.04
- Helped customers with everyday transactions
- Streamlined banking operations by implementing efficient processes and utilizing advanced technology tools.
- Delivered exceptional customer experience by fostering long-lasting, meaningful relationships.
Sabbatical
N/A
2014.01 - 2021.08
- Took time off for family reasons
- Handled all administrative work for family business.
English Instructor
Jin Yi Education & Consultant Co.
2008.11 - 2013.12
- Personalized one-on-one teaching with young students ages 7-14
- Specialized in Spoken English and Math
- Personalized one-on-one teaching with adult students
- Specialized in Travel English.
Office Administrator
Dermatology & Cosmetic Surgery Center
2006.09 - 2008.02
- Managed front office
- Scheduled appointments and Check in Patients
- Bookkeeping and medical billing
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Handled all referral letters and ordering supplies.
Transportation Assistant Manager
Asia America Travel Agency
2003.07 - 2006.05
- Enhanced transportation efficiency by streamlining route planning and scheduling processes.
- Scheduled staffs’ working shift
- Payroll
- Prepared daily memos, reports, invoices and financial documents.
Assistant Beverage Supervisor
Caesars Palace Casino & Hotel
2002.06 - 2003.06
- Managed beverage inventory for all restaurants and bars
- Scheduled staffs’ working shift
- Trained new service team.
Education
B.S. in Hospitality and Institutional Management -
University of Delaware
Swiss Higher Diploma B.S. in Hotel And Tourism -
Swiss School of Hotel And Tourism
Skills
- Computer skills in MS Office, Excel, PowerPoint, Publisher, Teams and Outlook
- Language skills in Mandarin Chinese and English
- Impeccable verbal and written communication skills
- Excellent interpersonal skills
Timeline
Patient Service Specialist
Swedish Primary Care
2023.04 - Current
Associate Banker
East and West Bank
2021.09 - 2022.04
Sabbatical
N/A
2014.01 - 2021.08
English Instructor
Jin Yi Education & Consultant Co.
2008.11 - 2013.12
Office Administrator
Dermatology & Cosmetic Surgery Center
2006.09 - 2008.02
Transportation Assistant Manager
Asia America Travel Agency
2003.07 - 2006.05
Assistant Beverage Supervisor
Caesars Palace Casino & Hotel
2002.06 - 2003.06
B.S. in Hospitality and Institutional Management -
University of Delaware
Swiss Higher Diploma B.S. in Hotel And Tourism -
Swiss School of Hotel And Tourism