Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
Rainy Duncan

Rainy Duncan

Maryland Heights,MO

Summary

A customer-focused Advocate with experience in account management and customer service, dedicated to delivering outstanding service and driving enhancements. A reliable Representative adept at handling sales and account management, skilled in communication and problem-solving, capable of effectively engaging diverse customers. Possessing strong leadership skills, I excel in guiding representatives towards shared objectives while ensuring exceptional service delivery. A hardworking professional with strong customer service, multitasking, and time management abilities, committed to providing each customer with a positive and successful interaction.

Overview

24
24
years of professional experience

Work History

MSRII

Navy Federal Credit Union
11.2024 - 03.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Customer Service Representative/Salesperson/Manager

AT&T
St Louis, MO
02.2001 - 06.2024
  • Resolving customer issues effectively the first time while managing and handling time efficiency
  • Served as a telecommunications to the customer by discussing and handling billing inquiries, products, service inquiries, customer complaints, and scheduling appointments to ensure installations and repairs.
  • Worked in a service-oriented company, demonstrating a talent for communicating effectively with customers and employees from diverse backgrounds.
  • Proficient in providing guidance and support to representatives during manager takeovers and navigating complex issues, ensuring effective resolution and client satisfaction.
  • Capability to analyze customer issues and find creative solutions within AT&T's policies and guidelines, aiming to resolve concerns efficiently and effectively.
  • Adapted to changes in procedures, technologies, or customer needs
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

Windsor High School
Imperial, MO
01-1995

Jefferson College
Arnold, MO
08.1996 - 01.1997

Skills

  • Leadership skills with training onboarding representatives
  • Able to adjust to change, and flexibility with alterations
  • Complaint resolution
  • Knowledge and efficient with the system LS-crm Microsoft Suite, Encore, and USD
  • Proficiency in managing multiple customer inquiries or tasks simultaneously while maintaining attention to detail
  • Ability to work effectively with team members to achieve common goals
  • Time management
  • Dependable and responsible
  • Multitasking
  • Flexible and adaptable
  • Excellent communication
  • Active listening
  • Problem resolution
  • Verbal communication
  • Organization and time management
  • Customer service
  • Problem-solving
  • Friendly, positive attitude
  • Teamwork and collaboration

Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Company CultureWork-life balancePaid time off401k matchHealthcare benefitsCareer advancementFlexible work hours

Timeline

MSRII

Navy Federal Credit Union
11.2024 - 03.2025

Customer Service Representative/Salesperson/Manager

AT&T
02.2001 - 06.2024

Jefferson College
08.1996 - 01.1997

High School Diploma -

Windsor High School

Similar Profiles

CREATE PROFILE
Rainy Duncan