RAINY STRABER

• Managed daily operations to ensure efficient service delivery and client satisfaction.
• Supervised staff to maintain a positive and productive work environment.
• Developed training materials for new employees on wellness programs and services.
• Implemented operational policies to enhance service quality and performance standards.
• Coordinated scheduling and logistics for wellness workshops and events.
• Engaged with clients to promote health initiatives and gather feedback on services.
• Assisted in marketing efforts to raise awareness of health programs and services offered.
• Oversaw inventory management for wellness products and supplies in the facility.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Trained employees on duties, policies and procedures.
• Created schedules and monitored payroll to remain within budget.
• Established and maintained effective communication with staff members to ensure efficient operations.
• Created a positive work environment by developing team building activities that encouraged collaboration among departments.
• Tracked monthly sales to generate reports for business development planning.
• Built and maintained loyal, long-term customer relationships through effective account management.
• Guided management and supervisory staff to promote smooth operations.
• Managed inventory levels and conducted corrective action planning to minimize long-term costs.

• Managed budgeting processes and forecasts for diverse financial projects.
• Developed financial reports analyzing trends and performance indicators.
• Coordinated audits ensuring compliance with regulatory standards and policies.
• Oversaw cash flow management to optimize liquidity and mitigate risks.
• Collaborated with cross-functional teams to support strategic financial planning.
• Implemented accounting systems enhancing reporting accuracy and efficiency.
• Prepared financial documents such as budgets, forecasts and reports.
• Monitored cash flow to ensure sufficient liquidity.
• Analyzed financial data to determine efficient use of resources.
• Coordinated with other departments within the organization regarding budgeting matters.
• Managed financial transactions involving general funds and contracts to reduce cashflow challenges.
• Evaluated existing processes within the finance department and identified areas for improvement.

Led team of hourly members to achieve sales and operational excellence.

• Executed comprehensive planning for sales operations, including talent acquisition, training, and performance assessments.
• Consistently delivered '5-Star' customer experiences through individual contributions and team efforts.
• Utilized advanced technology to create 3D scans of customers' teeth for professional evaluation.
• Communicated company initiatives effectively to ensure adherence to SmileDirectClub standards.
• Coached team members to surpass customer service and sales targets.
• Maintained visual and merchandising standards to uphold brand integrity.
• Conducted inventory assessments to ensure product availability and meet customer expectations.

• Including the above responsibilities, I now oversee the NBHS program for 3 hospitals and supervise 9 hearing screeners to include all work schedules, payroll, and initial and ongoing training for compliance with hospital, OSHA, HIPPA, and JCAHO requirements.
• Organize, manage, and track data for completing monthly statistics, and monitoring and fixing edit reports, including those required by the State of Colorado.
• Facilitate the referral process by interfacing with parents, hospital staff and physicians, including submission of all required documents to Soundata management system.
• Maintain hearing screening equipment including required calibrations and downloading software updates, and for re-stocking levels of supplies and materials required for scanning.
• Perform annual assessment and evaluation of 9 screeners, and observes and enforces all policies and procedures of the hospitals and Mednax by conducting routine staff meetings.

• Responsible for performing hearing screens on newborns in the parents room at Rose, North Suburban, and Avista hospitals using guidelines and protocols established by NBHS management.
• Educated parents on importance of hearing screening and early detection and intervention.
• Ensured the accuracy of data input to the screening equipment by qualifying and prioritizing infants to be scanned. Then, uploaded the data to the Soundata management system.
• Completed all required and ongoing certification training for HIPPA, OSHA, and JCAHO requirements to include Infection Control.