Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RairuMenaunghk Howard

Washington,DC

Summary

Professional service leader with a strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Service Manager

Convene
08.2021 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Ordered all of the service department’s operating supplies.
  • Managed teams of 15+ servers during events with 400 people.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Monitored service staff performance and provided feedback for improvement.

Service Supervisor

Convene
10.2019 - Current
  • Handled customer complaints and inquiries.
  • Assisted with training and development of team members.
  • Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
  • Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
  • Managed daily operations of the service department, maintaining a high level of organization and productivity.
  • Mentored junior staff members, fostering professional development and career growth opportunities within the company.

Rider service agent

NYC Ferry
09.2017 - 10.2018
  • Improved rider safety by conducting thorough pre-ride inspections and addressing any potential issues.
  • Communicated proactively with customers regarding potential delays or changes in delivery status, preserving positive client relationships.
  • Assisted with training new rider agents by sharing expertise on best practices and safe riding techniques, fostering a supportive team environment.
  • Built strong relationships with customers by providing friendly service and attentively addressing concerns or inquiries.

Education

Bachelor of Arts - Mass Communication- Broadcast Media

North Carolina Central University
Durham, NC
05.2012

Skills

  • Google Applications
  • Team leadership
  • Multitasking and organization
  • Customer service
  • Critical thinking
  • Customer service management
  • Workplace safety
  • Crew leadership

Certification

  • HVACR level 1
  • Electrical wiring level 1
  • Construction Site Safety
  • Basic computer skills
  • Internet basics
  • EPA Universal

Timeline

Service Manager

Convene
08.2021 - Current

Service Supervisor

Convene
10.2019 - Current

Rider service agent

NYC Ferry
09.2017 - 10.2018

Bachelor of Arts - Mass Communication- Broadcast Media

North Carolina Central University

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