Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

RAISA CASTELLANOS LERIN

Happy Valley,USA

Summary

Extensive background in customer service that allowed me to improve my skills in communicating with guests and staff, as well as problem-solving abilities.

I learned to prioritize teamwork and to handle stressful situations in a professional, and courteous manner.

Overview

8
8
years of professional experience

Work History

Front Desk Agent

Sage Hospitality
Portland, Oregon
01.2018 - 11.2018
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Ensured that all safety regulations were followed according to company standards.

Front Desk Agent

Hotel Arts Group
Barcelona, Spain
09.2012 - 09.2013
  • Greeted, processed check-in/out and assigned rooms.
  • Managed cash drawer responsibly throughout shift.
  • Assisted with luggage handling for incoming guests.
  • Maintained cleanliness of lobby area at all times.
  • Provided information about hotel amenities, services, and local attractions.
  • Scheduled reservations for groups and special events.
  • Resolved customer complaints promptly and courteously.

Guest Service Agent

Marriott
Barcelona, Spain
09.2011 - 07.2012
  • Provided excellent customer service while upholding company policies.
  • Verified accuracy of room rates and other charges during check-in process.
  • Scheduled reservations for groups and special events.
  • Answered phones, responded to inquiries, and took messages.

Reservation/Travel Service Agent

Viajes El Corte Inglés
Barcelona, Spain
09.2010 - 08.2011
  • Conducted research on new destinations and attractions.
  • Provided detailed information about destinations such as climate conditions or points of interest at requested locations.
  • Ensured all reservations were accurately documented in agency's system prior to client departure date.
  • Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.

Education

Tourism and Hospitality

Escola Universitaria Formatic Barcelona
Barcelona, Spain
06.2012

Skills

  • Extensive customer service experience
  • Effective communication
  • Attention to detail
  • Problem solving
  • Adaptability

Languages

English, Spanish, Catalan, Italian.

References

References available upon request.

Timeline

Front Desk Agent

Sage Hospitality
01.2018 - 11.2018

Front Desk Agent

Hotel Arts Group
09.2012 - 09.2013

Guest Service Agent

Marriott
09.2011 - 07.2012

Reservation/Travel Service Agent

Viajes El Corte Inglés
09.2010 - 08.2011

Tourism and Hospitality

Escola Universitaria Formatic Barcelona

Similar Profiles

CREATE PROFILE