- Martial Arts
Raisa Kirton
Miramar,FL
Summary
Experienced in working in fast-paced hospitality service environment demanding strong organizational and interpersonal skills. Trustworthy, ethical with commitment to superior customer service. Able to work independently as well as part of a team.
Overview
17
17
years of professional experience
Work History
Administrative Support
Centre for International and Border Studies (CIBS)
02.2024 - 06.2024
- Undertake online social research
- Assist in preparation of research proposals
Administrative Assistant
Gracious Living ALF
03.2017 - 06.2023
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Provided service to residents and interacted with family members
- Administrative and clerical services including data entry , typing, filing.
Team Leader/Assistant Manager
Extended Stay America
07.2013 - 03.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Coordination of housekeepers’ work schedules and performance
- Preparation of administrative reports
- Preparation and monitoring staff schedules
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Front Desk Agent
Homestead Studio Suites
05.2012 - 07.2013
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Streamlined front desk operations for improved efficiency and faster service del
Administrative Assistant
RMK Enterprise-Consultancy
05.2011 - 07.2011
- Research for feasibility study for the establishment of a public sector training institute in Belmopan, Belize
- Provided administrative support and data analysis
Administrative Assistant in assisted living facility
Gracious Living ALF
05.2010 - 04.2011
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
Internship
Conrad Miami Hotel
01.2010 - 04.2010
- PBX/Guest Service Specialist
- In-room Dining Trainee
- Gathered, organized and input information into digital database.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
PBX/Guest Service Agent
Wyndham Miami Airport Hotel
02.2007 - 07.2007
- Provided accurate information regarding local attractions, restaurants and activities.
- Greeted guests upon arrival by providing warm welcome.
Education
Bachelor of Science - Hospitality Management
Florida International University
North Miami, FL04.2010
Skills
- Microsoft Word
- Excel
- Administrative Support
Membership
- Sigma Alpha Lambda Honors Society
- Student Programming Council- Florida International University
Otherprofessionalacademicactivities
Study Abroad, People’s Republic of China, Summer 2009
Activities
- South Beach Food and Wine Festival, Student Associate, 02/01/10, Food preparation, Coordination and organisation of children’s activities at the Kellogg’s Kids Kitchen
- Delta Welcome Center, Student Associate, 02/01/09, Meet and greet patrons, collection of tickets and distribution of materials
Interests
Timeline
Administrative Support
Centre for International and Border Studies (CIBS)
02.2024 - 06.2024
Administrative Assistant
Gracious Living ALF
03.2017 - 06.2023
Team Leader/Assistant Manager
Extended Stay America
07.2013 - 03.2016
Front Desk Agent
Homestead Studio Suites
05.2012 - 07.2013
Administrative Assistant
RMK Enterprise-Consultancy
05.2011 - 07.2011
Administrative Assistant in assisted living facility
Gracious Living ALF
05.2010 - 04.2011
Internship
Conrad Miami Hotel
01.2010 - 04.2010
PBX/Guest Service Agent
Wyndham Miami Airport Hotel
02.2007 - 07.2007
Bachelor of Science - Hospitality Management
Florida International University
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